Stephanie Coles
Charleston
Summary
Compassionate Interim Director of Nursing with proven ability to lead teams in delivering patient-centered care while maintaining operational efficiency. Specialize in clinical management, healthcare compliance, and staff development. Excel in communication, leadership, and problem-solving to enhance team performance and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Interim Director of Nursing
Genesis Dunbar Center
Dunbar
03.2026 - Current
- Led nursing staff to deliver quality patient care and meet compliance standards.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Developed training programs for new nursing staff and ongoing education.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Conducted performance evaluations to enhance staff development and accountability.
- Collaborated with interdisciplinary teams to enhance patient treatment plans.
- Participated in interdisciplinary teams to discuss patient care issues and develop solutions.
- Implemented policies to improve operational efficiency and patient safety.
- Monitored changes in healthcare laws and regulations to maintain compliance with applicable standards.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
Unit Manager
Genesis Dunbar Center
Dunbar
10.2025 - 03.2026
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
- Supervised daily operations to ensure quality care for residents.
- Coordinated communication among families, staff, and healthcare providers to enhance care delivery.
- Collaborated with other departments to ensure seamless integration of services provided by the unit.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Developed policies to uphold safety and compliance standards within the facility.
- Developed strategies that boosted employee morale and engagement, fostering a positive work environment.
- Maintained transparent communication with governing boards, department heads, and medical staff to support informed decision-making.
- Adhered to company-wide policies regarding confidentiality of information.
Registered Nurse
Charleston Area Medical Center
Charleston
05.2018 - 10.2025
- Coordinated care with physicians and clinical staff to prepare for treatment and carry out interventions.
- Administered medications, tracked dosages, and documented patient conditions to ensure accurate treatment and patient safety.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Delivered coordinated care to five patients daily, evaluating interdisciplinary approaches to optimize treatment outcomes.
- Advanced nursing competencies through participation in simulation exercises and practice Improvement projects.
- Advocated for patients and implemented comprehensive care strategies through team nursing for three to five high acuity patients per shift.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
- Assessed patient health needs by reviewing and tracking EKG readings to address telemetry readings and quickly inform teammates on stability or acuity changes.
- Communicated with primary care physicians or emergency care providers to relay patient needs.
- Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
- Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
- Met training objectives by instructing new and prospective nursing staff in clinical skills and organizational procedures.
- Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
- Completed daily chart audits and assessed clinical records to verify accuracy, evaluate performance against goals and check for appropriate education of patients and families.
- Updated physicians on patient test results and assisted in developing care plans.
- Coordinated and managed care for patients undergoing myocardial infarction screening and anticoagulation therapies.
Nurse Extern
Charleston Area Medical Center
Charleston
05.2017 - 04.2018
- Monitored and ensured resident safety and well-being by providing timely support and interventions.
- Performed physical assessments in alignment with individual treatment plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Prepared and maintained accurate medical documents, charts, and reports to support effective patient care.
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
- Ensured cleanliness, sanitation, and safety in assigned areas to maintain a safe environment for residents.
Logistics NCO
United States Army
Cross lanes
10.2002 - 10.2015
- Led logistics team in budgeting, equipment management, and daily operations oversight.
- Oversaw logistics team operations and maintained accountability for unit equipment.
- Completed Multiple ISM project resulting in cleanup of soldiers records.
- Maintained updated soldier records knowledge through ISM and PBUSE. Delivered ordered products to customer locations.
- Utilized multiple type of programs, word, excel, PowerPoint to compile data gathered from various sources.
- Improved operations by working with team members and customers to find workable solutions.
- Enhanced customer satisfaction by providing tailored solutions to address specific issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed agendas and communication materials to facilitate effective team meetings.
Education
Master of Science - Nursing Executive Leadership
Chamberlain University
03-2021
Bachelor of Science - Nursing
University of Charleston
12-2020
Associate of Science - Nursing
Bridgevalley CTC
Skills
- Healthcare operations
- Clinical leadership
- Direct patient care
- Care management
- Regulatory compliance
- Quality assurance
- Policy implementation
- Operational improvement
- Process improvement
- Project completion
- Team management
- Staff training programs
- Team leadership
- Team collaboration
- Customer service
- Ethical patient care
- Problem-solving
- Communication
- Disease management
References
- Dianna Branham, Nurse Manager, Charleston Area Medical Center, 304-388-4341
- Amy Morris, Registered Nurse, Charleston Area Medical Center, 304-741-4461
- Jordan Hatfield, Personal, 304-962-2607
Timeline
Interim Director of Nursing
Genesis Dunbar Center
03.2026 - Current
Unit Manager
Genesis Dunbar Center
10.2025 - 03.2026
Registered Nurse
Charleston Area Medical Center
05.2018 - 10.2025
Nurse Extern
Charleston Area Medical Center
05.2017 - 04.2018
Logistics NCO
United States Army
10.2002 - 10.2015
Master of Science - Nursing Executive Leadership
Chamberlain University
Bachelor of Science - Nursing
University of Charleston
Associate of Science - Nursing
Bridgevalley CTC