Stephanie Colon
Orlando,FL
Summary
Accomplished Park Manager at City of Orlando - Parks Division, adept in facility maintenance and team leadership. Enhanced park visitor satisfaction and spearheaded eco-friendly initiatives, significantly boosting community engagement. Skilled in budget administration and fostering strong team collaboration, consistently achieving project goals efficiently and effectively.
Overview
13
13
years of professional experience
Work History
Park Manager
City of Orlando - Parks Division
03.2018 - 06.2023
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
- Led multi-disciplinary teams in executing projects aimed at improving park facilities and infrastructure.
- Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
- Spearheaded eco-friendly initiatives to minimize environmental impact and promote sustainable practices.
- Collaborated with local stakeholders in preserving historical sites within the park''s boundaries.
- Established strong community partnerships to foster collaboration on local conservation efforts.
- Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
- Optimized staff performance through regular training sessions focused on customer service excellence.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
- Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Administrative Specialist
City of Orlando - Parks Division
07.2014 - 03.2018
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Boosted employee morale by planning team-building activities and corporate events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Reduced expenses by negotiating favorable contracts with vendors and service providers.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Streamlined communication with employees regarding payroll changes, using variety of channels to ensure widespread understanding and compliance.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Staff Assistant
City of Orlando - Parks Division
05.2010 - 07.2014
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Coordinated facility rentals for private events, ensuring smooth operations while maximizing revenue generation opportunities.
- Increased facility rentals, retail merchandise and other non-tuition revenue sources.
- Supported revenue growth through upselling additional services such as swim lessons or facility rentals during interactions with customers.
Education
High School Diploma -
Freedom High School
Orlando Fl 05.2007
Skills
- Environmental, Indoor/Outdoor Facilities Management
- Reservation Permit process
- Budget Administration
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Team Leadership
- Coaching and Mentoring
- Professionalism
Accomplishments
2017 McNamara Employee of the Year Award - City of Orlando
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Park Manager
City of Orlando - Parks Division
03.2018 - 06.2023
Administrative Specialist
City of Orlando - Parks Division
07.2014 - 03.2018
Staff Assistant
City of Orlando - Parks Division
05.2010 - 07.2014
High School Diploma -
Freedom High School
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