Stephanie Colon
Berwyn,ILLINOIS
Summary
Customer Service Specialist skilled in managing high-volume operations and enhancing team performance. Expertise in inventory control and compliance, achieving top audit scores through process improvements and safety adherence. Ability to prioritize and multitask in fast-paced environments while effectively resolving escalated customer issues.
Overview
12
12
years of professional experience
Work History
Produce Manager
Meijer
Evergreen Park, US
01.2015 - 08.2026
- Supports daily operations for a high-volume department, supervising up to 12 employees and assisting with staffing, training, development, and performance accountability.
- Completes weekly ordering for 2,000-3,000+ items plus vendor-managed freight, helping maintain accurate forecasting, proper rotation, and fewer out-of-stocks.
- Improves operational efficiency through streamlined processes, workload distribution, and adherence to FIFO and safety protocols. Reduces shrink through accurate ordering, temperature checks, quality control, waste tracking, and corrective coaching.
- Ensured sanitation and food-safety compliance, achieving strong scores on internal and external audits.
- Reviews issues and develops practical solutions to strengthen problem-solving processes.
- Resolves customer inquiries and complaints to improve service satisfaction.
Assistant Produce Manager
Mariano's Fresh Market
Chicago, US
10.2014 - 01.2016
- Assisted customers with inquiries and product selection at Mariano's Fresh Market.
- Stocked and merchandized products to maximize sales opportunities.
- Trained new staff on customer service protocols and best practices.
- Lifted, moved, and stacked items weighing up to 100lbs to maintain organized inventory.
- Managed administrative tasks for manager, including scheduling, supply ordering, and P&L oversight.
- Loaded and unloaded freight to ensure timely shipping and receiving operations.
Education
Associate of Applied Science - HVAC
Lincoln College of Technology
Melrose Park, IL09-2027
Associate of Applied Science - American Sign Language
College of DuPage
Glen Ellyn, IL05-2028
GED -
International Academy of Design And Technology
Chicago, ILSkills
- Inventory management
- Warehouse operations and logistics
- Performance tracking
- Administrative operational support
- Microsoft Excel, Word, Outlook, and Teams proficiency
- Training coordination
- Team building and leadership
- Customer relationship management
- Attention to detail
- Effective communication
- Manual pallet jack and electric power jacks
Languages
Spanish: Native/ Bilingual
American Sign Language: Novice
Additional Information Accomplishments
- Achieved the top cut-fruit sales increase out of 300+ Meijer stores.
- Awarded Manager of the Year multiple times for sales growth, sanitation excellence, KPI improvement, and operational leadership.
- Led one of the highest-performing departments in the region in sanitation scores and customer satisfaction.
- Reduced shrink through improved quality control, accurate ordering, and workflow improvements.
- Maintained strong audit performance through strict adherence to ServSafe standards and safety protocols.
Timeline
Produce Manager
Meijer
01.2015 - 08.2026
Assistant Produce Manager
Mariano's Fresh Market
10.2014 - 01.2016
Associate of Applied Science - HVAC
Lincoln College of Technology
Associate of Applied Science - American Sign Language
College of DuPage
GED -
International Academy of Design And Technology