Stephanie Conner
Retail Management
Paris,KY
Summary
Sales generating Manager with more than 8+ years increasing sales 12% per prior year by incorporating an affiliate marketing program, social media product reels and Google Ads. Also creates strong and successful teams with positive work environments which increases staff retention.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Profit and Loss Control
- Customer Service
- Staff Management
- Constructive Feedback
- Inventory Tracking and Management
- Improve Performance
- Hiring and Onboarding
- Sales Promotion
- Manage Operations
- Policy Development and Enforcement
- Retail Objectives
- Team-Building Exercises
- Special Promotions Planning
- Safety Awareness
- Window Displays
Work Preference
Education
Business Management Certification - Business Management
Bluegrass Community And Technical College
Lexington, KY 2020 - 2021
Work History
Store Manager
Happy People Coffee
Paris, Kentucky
12/4/18 - Current
- Ensured compliance and execution of company customer service and sales training programs and standards are adhered to.
- Watched, listened, interacted and followed-up with customers to ensure satisfaction and resolve issues.
- Participated in the manager on duty program, which requires a complete understanding of all store procedures.
- Communicated with the corporate office regarding items of specific interest to sales, including merchandising, planning, e-3, and advertising.
- Trained associates on sales, customer service, operations, merchandising, product knowledge and asset protection.
- Completed yearly performance evaluations for department associates, made promotional and merit increase recommendations based on performance.
- Ensured staff is scheduled efficiently to maximize sales opportunity and make adjustments accordingly.
Assistant Store Manager
Goodwill Industries of Kentucky
Paris, Kentucky
- Opened and closed the store, which includes counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Performed comprehensive operational and facility analysis to identify logistic improvements, and streamline inventory flow and shrinkage; implement proactive steps in appropriate corrective action.
- Launched exceptional recruiting, staffing and training programs to build and develop dynamic and highly capable teams; strategically leverage talent and allocate resources to regularly exceed business goals.
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