STEPHANIE CONTRERAS
Anaheim,CA
Summary
Goal-oriented Behavior Interventionist driven to help students improve behaviorally and socially by using standardized and creative intervention strategies.
Overview
10
10
years of professional experience
Work History
Behavior Interventionist
Acuity Behavior Solutions
Orange, CA
08.2023 - Current
- Developed and implemented behavior plans with BCBA to promote positive behaviors in students.
- Conducted functional behavioral assessments to identify the function of problem behaviors.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor student progress.
- Facilitated group activities designed to encourage social skills development among students with special needs.
- Implemented de-escalation techniques when needed to reduce stress levels among students displaying challenging behaviors.
- Consulted with team members regularly regarding any changes made within current intervention plans.
SENIOR REPRESENTATIVE / TRAINER
U.S. Bank
Irvine
06.2019 - 12.2022
- Provided high quality customer service by responding to telephone inquiries, customer requests and problems relating to home mortgages
- Reviewed company's legal documents to verify compliant policies and procedures
- Responsible for highly complicated calls elevated to management
- Cross collaborated with different departments to address customer issues and find resolutions
- Maintained customer interaction and activity records in Mortgage Servicing Software
- Responsible for training and mentorship of new hires
- Created training guides and documentation for new hires to accelerate the onboarding process
- Provided constructive feedback at weekly check-in meetings with trainees
customer intake specialist
Federal Emergency Management Agency (FEMA)
Santa Ana
09.2017 - 05.2019
- Took registrant intake of qualifying applicants for available governmental programs of relief
- Assisted residents from areas affected with natural disasters; provided account updates
- Guided customers through the appeal process if rejected for relief programs.
Administrative Assistant
Golden City Printing
Anaheim
05.2014 - 06.2017
- Responsible for administrative tasks and office operations; experience with Microsoft Outlook
- Contributed to special projects as needed utilizing Microsoft Word and Excel software
- Responsible for all updates of marketing materials and social media for company
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Coordinated meetings with suppliers, clients, and customers
- Processed payments and updated accounts to reflect balance changes using Excel.
Education
Associate in Arts - Psychology
Santa Ana College
Santa Ana, CA06-2025
Skills
- DocVelocity
- Customer Relationship Management (CRM) Software
- Mortgage Servicing Software (MSP)
- Digital Marketing
- Western Union
- Bilingual: Spanish
- Troubleshooting and Technical Support
- Microsoft Word
- Excel
- Outlook
- Intervention Planning
- Data collection and analysis
- Catalyst
Timeline
Behavior Interventionist
Acuity Behavior Solutions
08.2023 - Current
SENIOR REPRESENTATIVE / TRAINER
U.S. Bank
06.2019 - 12.2022
customer intake specialist
Federal Emergency Management Agency (FEMA)
09.2017 - 05.2019
Administrative Assistant
Golden City Printing
05.2014 - 06.2017
Associate in Arts - Psychology
Santa Ana College
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