Stephanie Cook
Mantachie,MS
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
10
10
years of professional experience
Work History
Billing Specialist
DME Express
08.2018 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Processed and verified invoices to secure accuracy of billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
Ottoman Builder/Supply
Jackson Furniture
11.2016 - 08.2018
- Build ottoman seats
- Supply for my department
Cashier
Mantachie Foods
03.2015 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Manager
Always Tan
05.2014 - 03.2015
- Closed register
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree -
Itawamba Community College
Fulton, MSHigh School Diploma -
Mantachie High School
Mantachie, MS05.2015
Skills
- Billing systems and software
- Invoice Processing
- Data entry proficiency
- Invoicing proficiency
- Audit Procedures
- Billing and Invoicing
- Microsoft Office
- Customer Service
- Invoice Generation
- Discrepancy Resolution
- Discrepancy Reconciliation
- Customer Relations
- Willing to help others
- Team Player
- Great Organizational skills
- Very good at adjusting to change
- Multitasking
Timeline
Billing Specialist
DME Express
08.2018 - Current
Ottoman Builder/Supply
Jackson Furniture
11.2016 - 08.2018
Cashier
Mantachie Foods
03.2015 - 10.2016
Manager
Always Tan
05.2014 - 03.2015
No Degree -
Itawamba Community College
High School Diploma -
Mantachie High School
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