Stephanie Coonrad
Cedar Rapids
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
PPAP Administrator
Parker Hannifin Corp.
08.2022 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collected, arranged, and input information into database system.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Streamlined document management processes, ensuring timely access to critical information.
- Supported onboarding and training of new staff, fostering a collaborative work environment.
- Managed scheduling and logistics for meetings, optimizing time utilization for team members.
- Implemented process improvements that increased workflow efficiency and reduced redundancies.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Janitor
Midwest Janitorial Service
07.2022 - 08.2022
- Maintained cleanliness and sanitation in all areas, ensuring compliance with safety standards
- Developed checklists for daily tasks to enhance operational efficiency and accountability
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Assistant Teacher
Prairie ECC
07.2021 - 06.2022
- Facilitated engaging learning activities that enhanced student participation and understanding.
- Assisted in developing lesson plans tailored to diverse learning styles and needs.
- Supported classroom management strategies to create a positive learning environment.
- Collaborated with lead teachers to assess student performance and provide constructive feedback.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
Call Center Representative
Safelite Auto Glass
03.2021 - 05.2021
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries and issues efficiently to enhance satisfaction and retention.
Sales Representative
US Cellular Wireless
10.2019 - 02.2021
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Waitress
Lilac Lanes
08.2019 - 02.2021
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Connections Academy
Skills
- Customer service
- Attention to detail
- Team building and leadership
- Time management
- Relationship development
- Personable and approachable
Timeline
PPAP Administrator
Parker Hannifin Corp.
08.2022 - Current
Janitor
Midwest Janitorial Service
07.2022 - 08.2022
Assistant Teacher
Prairie ECC
07.2021 - 06.2022
Call Center Representative
Safelite Auto Glass
03.2021 - 05.2021
Sales Representative
US Cellular Wireless
10.2019 - 02.2021
Waitress
Lilac Lanes
08.2019 - 02.2021
High School Diploma -
Connections Academy
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