Stephanie Cooper
Customer Service
East Hartford,CT
Summary
I'm very motivated and take my work very seriously. I'm very, caring, giving person. I have many years of experience with customer service and would really like to get involved with office work. I think I would be a great candidate for a secretary job because how hard i work; I can multi task very well. I can move at a very fast paced and handle multiple tasks at once. I am good on computers, i can type very fast and i am a very organized person. I am also a very quick learner so training me wouldn't be a hard task, I catch onto things quickly. I would really enjoy a secretary position, and think i would succeed greatly in that kind of occupation.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Waitress
Margaritas Mexican Grill
East Hartford, CT
10.2018 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Checked identification for minimum age for sale of alcoholic beverages.
Waitress
Ninety Nine Restaurants
Glastonbury, CT
04.2016 - 11.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress
Teds Montana Grill
South Windsor, CT
02.2014 - 12.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess
Chili's Restaurant
Glastonbury, CT
01.2011 - 11.2011
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating and menu information.
Education
High School Diploma -
South Windsor High School
South Windsor, CTSkills
Customer and client relations
Professional demeanor
Documentation and reporting
Security awareness
Scheduling
Bookkeeping
Organization skills
Multi-line Telephone Systems
Strategic planning
Sorting and labeling
Accurate money handling
Sales expertise
Cash Handling
Order accuracy
Stocking and replenishing
Upselling techniques
Compliance standards
Hospitality service expertise
Certification
CPR
Timeline
Waitress
Margaritas Mexican Grill
10.2018 - 03.2020
Waitress
Ninety Nine Restaurants
04.2016 - 11.2017
Waitress
Teds Montana Grill
02.2014 - 12.2015
Hostess
Chili's Restaurant
01.2011 - 11.2011
High School Diploma -
South Windsor High School