Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Cooper

Customer Service
East Hartford,CT

Summary

I'm very motivated and take my work very seriously. I'm very, caring, giving person. I have many years of experience with customer service and would really like to get involved with office work. I think I would be a great candidate for a secretary job because how hard i work; I can multi task very well. I can move at a very fast paced and handle multiple tasks at once. I am good on computers, i can type very fast and i am a very organized person. I am also a very quick learner so training me wouldn't be a hard task, I catch onto things quickly. I would really enjoy a secretary position, and think i would succeed greatly in that kind of occupation.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Waitress

Margaritas Mexican Grill
East Hartford, CT
10.2018 - 03.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification for minimum age for sale of alcoholic beverages.

Waitress

Ninety Nine Restaurants
Glastonbury, CT
04.2016 - 11.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Waitress

Teds Montana Grill
South Windsor, CT
02.2014 - 12.2015
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Hostess

Chili's Restaurant
Glastonbury, CT
01.2011 - 11.2011
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Recorded available tables after seating each party using specialized seating software.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating and menu information.

Education

High School Diploma -

South Windsor High School
South Windsor, CT

Skills

Customer and client relations

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Certification

CPR

Timeline

Waitress

Margaritas Mexican Grill
10.2018 - 03.2020

Waitress

Ninety Nine Restaurants
04.2016 - 11.2017

Waitress

Teds Montana Grill
02.2014 - 12.2015

Hostess

Chili's Restaurant
01.2011 - 11.2011

High School Diploma -

South Windsor High School

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Stephanie CooperCustomer Service