Summary
Overview
Work History
Education
Skills
Hobbies, Clubs and Certifications
Timeline
Generic

Stephanie Cooper

Ozark,MO

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Mercy Hospital Springfield
09.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to schedule diagnostic appointments and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Resolved patient billing issues in line with established guidelines.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Transferred patients to correct departments when i was unable to assist them
  • Provided appointment information for upcoming appointments
  • Managed over 50 calls per day

Care Coordinator

One Call Care Medical
11.2017 - 09.2021
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Scheduled physical therapy and other therapy services for injured workers
  • Handled communication with adjusters, nurse case managers, injured workers and providers
  • Obtained authorization for therapy services
  • Followed standard practice of personal information

Sales Representative

Gold Mountain
02.2010 - 11.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Maintained and upheld quality assurance standards

Education

Administrative Assistant -

Springfield College
Springfield MO

Skills

  • Medical Terminology
  • Till Counting
  • Electronic Health Records Systems
  • Patient Registration
  • Eligibility Determinations
  • Demographics Information
  • Payment Processing
  • Information Collection
  • Appointment Confirmation
  • Registration Coordination
  • Patient Health Information Access
  • Patient Contact
  • Encryption Software

Hobbies, Clubs and Certifications

I have obtained two certifications to instruct sailing small boats and big boats. Sailing is my biggest passion and hobby.

Through my hobby I have had an opportunity to be a part of starting a sailing club at Fellow Lake in Springfield MO which is a part of the Watershed Committee. Not only does the club help promote the sport of sailing but it also allows the participants to be ambassadors of the preservation to the beautiful resources that allow us to enjoy the sport.

My role with the Springfield Sailing Club is not only instructor but also I am in charge of social media and co-communications chair.

In the past I held a social chair position for the Lake Stockton Yacht Club as well which involved social media and planning events.

To earn my instructing certifications I had to also earn my CPR, First Aid and AED certificate; Safe Spor certificate and MO Boater Safety certification.

Timeline

Patient Access Representative

Mercy Hospital Springfield
09.2021 - Current

Care Coordinator

One Call Care Medical
11.2017 - 09.2021

Sales Representative

Gold Mountain
02.2010 - 11.2017

Administrative Assistant -

Springfield College

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Stephanie Cooper