Stephanie Cordero
Orlando
Summary
Directed recruitment and selection of teammates for a multi-million-dollar enterprise, maintaining staffing levels to meet business demands and customer expectations. I oversaw payroll, time, and attendance for staff, ensuring accuracy and adequate coverage. Proficient in HR systems, workforce scheduling, and data reporting with a strong focus on accuracy, efficiency, and candidate experience. Dedicated to fostering fair hiring practices and supporting organizational goals through effective HR operations. Achieved less than 10% turnover rate within the first 90 days of employment, demonstrating ability to source and hire long-term, high-quality talent. Adept at balancing administrative responsibilities with leadership initiatives to ensure efficiency, compliance, and a productive work environment.
Seasoned Hiring Manager with more than 10 years' experience in interviewing, recruiting and onboarding for service industry executives. Amassed successful track record in the selection of talented candidates which become long-term company assets. Skilled negotiator adept at securing highly-beneficial agreements between varied parties, including external agencies and individual professionals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations/Hiring Manager
Maggiano’s Little Italy
09.2009 - 04.2025
- Hired and trained staff of 165+ employees, focusing on accountability, teamwork, and clear performance expectations.
- Coordinated scheduling for 60+ personnel, balancing operational requirements, employee availability, and organizational priorities.
- Implemented sales and service initiatives that boosted customer satisfaction and repeat business.
- Enforced company policies, risk management, and safety standards across multiple sites.
- Provide strategic, data-driven recommendations to guide business decisions and optimize performance.
- Managed scheduling, labor costs, inventory, and financial performance to achieve budgetary targets.
- Oversaw daily operations of a multi-million-dollar business in a high-volume environment, ensuring alignment with company goals, compliance standards, and guest satisfaction.
- Provided leadership, mentorship, and training to HR staff.
- Established KPIs to monitor supplier performance, compliance, and effectiveness.
Education
Bachelor of Arts - Criminal Justice
University of Central Florida
Orlando, FL12.2023
Associate of Arts - Operations And Technical Support
Valencia College
Orlando, FL05-2020
Skills
- Training & performance coaching
- Conflict Resolution & Problem Solving
- Employment verification & reference checks
- Payroll, Scheduling & Attendance Oversight
- Recruitment event participation & public speaking
- Oracle HCM & HRIS Systems
- Talent Acquisition & Onboarding
- HR Compliance & Policy Implementation
- Safety & Compliance
- Budgeting, Forecasting, and P&L Oversight
- Scheduling & Labor Cost Control
- Compensation negotiations
- External communications
- Social media recruiting
- Candidate prescreening and interviewing
- Retention strategies
- Job description development
Certification
- Operations Support and Services, Valencia College- Orlando, FL, Graduated- December 2019
- Seminole Sheriff’s Office, Community Law Enforcement Academy, May 25, 2022
- Orange County Sheriff’s Office, Civilian Police Academy, May 24, 2022
- Orlando Police Department Internship, Completed 95 hours, Summer 2022
Additional Information
Bilingual: Fluent in English and Spanish
Timeline
Operations/Hiring Manager
Maggiano’s Little Italy
09.2009 - 04.2025
Bachelor of Arts - Criminal Justice
University of Central Florida
Associate of Arts - Operations And Technical Support
Valencia College
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