Stephanie Corley
Bridgewater
Summary
Accomplished and outgoing Office Supervisor with a proven track record at Hunterdon Health, enhancing office efficiency and patient satisfaction through expert workflow planning and staff supervision. Skilled in document management and scheduling coordination, I foster teamwork and service excellence, significantly improving practice performance. My empathetic customer service and strategic problem-solving ensure seamless operations and positive patient experiences.
Overview
17
17
years of professional experience
Work History
Office Supervisor
Hunterdon Health
01.2020 - Current
- Provided exceptional customer service by addressing patient inquiries promptly and professionally.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the office.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Service Representative
Your Doctor's Care
09.2011 - 01.2020
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Dental Receptionsit
Dr. Stuart Schnall
03.2008 - 11.2012
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Prepared dental rooms and materials.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Facilitated smooth appointment transitions with efficient room setup, instrument preparation, and sterilization processes between patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
Education
High School Diploma -
Hillsborough High School
Hillsborough, NJ06-2009
Skills
- Office administration
- Staff supervision
- Document management
- Scheduling
- Billing
- Scheduling coordination
- Team supervision
- Workflow planning
Timeline
Office Supervisor
Hunterdon Health
01.2020 - Current
Patient Service Representative
Your Doctor's Care
09.2011 - 01.2020
Dental Receptionsit
Dr. Stuart Schnall
03.2008 - 11.2012
High School Diploma -
Hillsborough High School
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