Stephanie Cornett
Isom,KY
Summary
Dynamic Regional Director with a proven track record at Childers Oil, excelling in staff training and development while driving revenue growth. Proficient in business development and client relationships, I foster high-performing teams through effective leadership and innovative strategies, achieving significant operational improvements and enhancing customer satisfaction.
Overview
29
29
years of professional experience
Work History
Regional Director
Childers Oil
Multiple Counties
01.2010 - Current
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced Number reports per week to analyze job performance against team goals.
- Mentored emerging leaders by sharing knowledge and expertise.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Training Coordinator
Childers Oil
01.2005 - 01.2010
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Offered consistent mentorship to staff aiming for professional development.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable.
- Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
- Facilitated cross-departmental training sessions to promote better understanding of interdepartmental roles and improve collaboration.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Used Ready Training Online( RTO) to design training for employees .
Store Manager
Double Kwik
01.1999 - 01.2005
- Ensured a clean and safe environment for both customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Sales Associate
Double Kwik
10.1996 - 01.1999
Education
High School Diploma -
Whitesburg High School
Whitesburg, KY06.1995
Skills
- Staff training and development
- Staff management
- Staff oversight
- Meetings and presentations
- Sales planning
- Business development
- Customer satisfaction
- Team leadership
- Employee motivation
- Performance improvement
- Effective leader
Timeline
Regional Director
Childers Oil
01.2010 - Current
Training Coordinator
Childers Oil
01.2005 - 01.2010
Store Manager
Double Kwik
01.1999 - 01.2005
Sales Associate
Double Kwik
10.1996 - 01.1999
High School Diploma -
Whitesburg High School