Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Cornett

Isom,KY

Summary

Dynamic Regional Director with a proven track record at Childers Oil, excelling in staff training and development while driving revenue growth. Proficient in business development and client relationships, I foster high-performing teams through effective leadership and innovative strategies, achieving significant operational improvements and enhancing customer satisfaction.

Overview

29
29
years of professional experience

Work History

Regional Director

Childers Oil
01.2010 - Current
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Produced Number reports per week to analyze job performance against team goals.
  • Mentored emerging leaders by sharing knowledge and expertise.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
  • Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Training Coordinator

Childers Oil
01.2005 - 01.2010
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Offered consistent mentorship to staff aiming for professional development.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable.
  • Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
  • Facilitated cross-departmental training sessions to promote better understanding of interdepartmental roles and improve collaboration.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Facilitated virtual, in-person and blended learning sessions.
  • Identified workers with specific skill sets to recommend for promotions or raises.
  • Used Ready Training Online( RTO) to design training for employees .

Store Manager

Double Kwik
01.1999 - 01.2005
  • Ensured a clean and safe environment for both customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Sales Associate

Double Kwik
10.1996 - 01.1999

Education

High School Diploma -

Whitesburg High School
Whitesburg, KY
06.1995

Skills

  • Staff training and development
  • Staff management
  • Staff oversight
  • Meetings and presentations
  • Sales planning
  • Business development
  • Customer satisfaction
  • Team leadership
  • Employee motivation
  • Performance improvement
  • Effective leader

Timeline

Regional Director

Childers Oil
01.2010 - Current

Training Coordinator

Childers Oil
01.2005 - 01.2010

Store Manager

Double Kwik
01.1999 - 01.2005

Sales Associate

Double Kwik
10.1996 - 01.1999

High School Diploma -

Whitesburg High School

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