Stephanie Cortes
Belleville
Summary
Health care Administration Professional Specialist in Increasing Efficiency and Productivity Organized individuals multitask and liaise between patients, physicians and insurance companies. An astute Financial Counselor offering extensive healthcare insurance knowledge and proficiency in EPIC health care system.
Overview
14
14
years of professional experience
Work History
Financial Counselor
Morristown Medical Center
09.2021 - Current
- Assist clients in obtaining Medicaid and Charity care
- Screen inpatients seeking financial assistance
- Calling patients for follow ups
- Dealing with Motor Vehicle accidents and Workers compensation cases
- Assisting with Pliga applications
- Opening Trackers and Cases on Epic health system
- Doing daily notes of each screening
- Filing
- Answering calls from the clients
- Training new hires
- Revenues from 500k-1mill in processing Medicaid applications and Emergency Charity Care.
Medicaid Liaison/Coordinator
Partnership for children of Essex
04.2019 - 08.2021
- Assist 1000 youths and family a month obtain Medicaid
- Monthly no Medicaid report
- Assisting Billing department with claims and billing
- Working with staff over 150 care managers; assisted in development and implementation of new state policies
- Getting applications approved with the state so youth’s can obtain services.
Eligibility Specialist
N-Thrive Mountain side Medical center
08.2017 - 03.2019
- Trained with Accuro EMR Epic software to manage patient electronic medical profiles and records
- Performed electronic patient chart maintenance, Visit patients through the hospital to ensure they have Medical coverage
- Patient referrals; patient history intake forms submitting charity care and Medicaid application
- Accountable for call backs to patients to confirm, change and cancel appointments
- Checking Eligibility using state system
- Checking Credit report on patients
- Monthly reporting on patients with no insurance following up with a phone call.
Call Center Representative
Newark Community Health Centers
03.2016 - 06.2017
- Answer phones and respond to callers’ requests
- Make appointments for patients in computer system upon request
- Provide patients with service information
- Promote NCHC programs and services
- Transfer patients calls to appropriate staff as required or requested
- Sending nurses and Providers direct messages.
Medical coding and billing
Bloomfield Wellness Center
01.2015 - 01.2016
- Checking patients in and out
- Scheduling appointments
- Preparing rooms for Patients and Dr
- ICD Codes
- Cleaning Facility
- Opening and closing facility
- Follow up calls
- Assisting Dr with putting heating pads and stimulators on patients.
Medical Assistant/Clerk Administration
HILAL MEDICAL CENTER
01.2013 - 01.2016
- Taking Vitals- Ekg, Spirometer, ABI, Height, Weight
- Charting over 200 patient records electronically and manually
- Insurance Verification
- Making sure current information of PT was the same including pharmacy information, Emergency contact information, Home address, and Current Phone number
- HIPAA PRIVACY
- Urinalysis
- Cleaning PT room.
Medical Assistant
KIDNEY AND HYPERTENTION CENTER
01.2012 - 01.2014
- Answering phone calls
- Charting patient records
- Scheduling Patients
- Taking vitals
- Urinalysis
- Cleaning PT room
- Entering in system current medication PT was taking
- Handing out Notes and aftercare instructions.
Administrative assistance
Riverside Medical group
01.2010 - 01.2012
- Making phone calls to patients
- Checking in patients and checking them out
- Printing home care instructions
- Properly disposing clients information
- Compliance with HIPPA
- Cleaning and sterilizing each room accordingly
- Follow up calls to pharmacies
- Reminders to clients of upcoming appointments
- Assisting Dr Kulkarni with vitals of patients.
Education
Diploma in Office Administration Applied science – Associates -
Berkeley College
BBA- Bachelors of Business Administration -
Berkeley College
Skills
- Insurance Verification
- Relationships and rapport
- Cash Flow Management
- Patient Counseling
References
- Norma Luna, Team Lead, Morristown Medical Center 973-382-5243
- Xiomara Prashant, Presumptive Eligibility Coordinator, Morristown Medical Center 973-255-6571
- Matthew Delrio, Financial Counselor, Morristown Medical Center 407-552-5020
Timeline
Financial Counselor
Morristown Medical Center
09.2021 - Current
Medicaid Liaison/Coordinator
Partnership for children of Essex
04.2019 - 08.2021
Eligibility Specialist
N-Thrive Mountain side Medical center
08.2017 - 03.2019
Call Center Representative
Newark Community Health Centers
03.2016 - 06.2017
Medical coding and billing
Bloomfield Wellness Center
01.2015 - 01.2016
Medical Assistant/Clerk Administration
HILAL MEDICAL CENTER
01.2013 - 01.2016
Medical Assistant
KIDNEY AND HYPERTENTION CENTER
01.2012 - 01.2014
Administrative assistance
Riverside Medical group
01.2010 - 01.2012
Diploma in Office Administration Applied science – Associates -
Berkeley College
BBA- Bachelors of Business Administration -
Berkeley College
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