Stephanie Cortes

• Instructional Support: Provide specialized bilingual instruction for Kindergarten through 2nd-grade students, tailoring lesson plans to enhance English and Spanish language development.
• Targeted Mentorship: Serve as a mentor for 6th-8th grade newcomers, facilitating their transition into the school community and offering emotional and academic support to ensure long-term success.
• Cultural Advocacy: Act as a liaison between families and the school to ensure equitable access to resources and clear communication regarding student progress.

Differentiated Learning: Modify instructional techniques to meet diverse student needs, focusing on physical, intellectual, and social-emotional growth.

• Product Education: Increased customer awareness of new flavors by conducting targeted sampling demos, expertly detailing product ingredients, pairings, and flavor profiles to boost on-the-spot sales.
• Networking & Engagement: Built professional relationships with store management and patrons, effectively communicating brand value to diverse audiences and turning consumers into brand advocates.
• Experience Creation: Developed an engaging "Italian escape" experience at pop-up locations, utilizing high energy and interactive tasting stations to create a memorable, fun brand interaction.
• Feedback & Strategy: Reported consumer insights and feedback regarding flavor preferences to marketing teams, assisting in the successful launch of new product lines.

• Team Leadership: Supervise and oversee a team of 3 employees, delegating daily tasks and providing consistent coaching to ensure all individual and store sales goals are met.
• Operational Management: Manage opening and closing procedures, including alarm system oversight, store security protocols, and daily bank deposits.
• Performance Tracking: Monitor team sales activities and performance, holding staff accountable for results while maintaining high standards of customer satisfaction.

Visual Excellence: Uphold brand standards by managing merchandising updates, window displays, and floor replenishment to maintain an impeccable store appearance.