Stephanie Cortez
Hart,TX
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
17
17
years of professional experience
Work History
Cashier Team Lead
Mi Pueblo
07.2023 - 11.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Monitored areas for security issues and safety hazards.
- Led cashiers and associates in providing thoughtful customer service.
- Educated employees on register use, merchandising, and customer service.
- Received and processed customer payments.
- Trained team members on cash register operation and cash handling.
Housekeeping and Laundry Supervisor
Castro County Nursing & Rehabilitation
09.2019 - 02.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Medical Records Clerk
Castro County Nursing & Rehabilitation
10.2018 - 02.2020
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
CNA Supervisor
Castro County Nursing & Rehabilitation
06.2008 - 02.2020
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Wordclerk
Plains Memorial Hospital
02.2007 - 02.2009
- Organized paperwork for doctors, nurses and patients.
- Filled out records, staffing sheets and patient documents.
- Stored and retrieved permanent records on daily basis.
- Documented latest information in computer system and printed paperwork.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certified Nurse Aide - Nursing Assistance
Amarillo College
Amarillo, TX05.2003
GED -
Amarillo Community College
Amarillo, TX02.2001
Skills
- Online Order Picking
- Positive Attitude
- Shift Scheduling
- Policy Enforcement
- Flexible Schedule
- Store Opening and Closing
- Heavy Lifting
- POS System
- Adaptability and Dependability
- New Hire Training
- EMR / EHR
- Medical Terminology
- Medical Office Administration
- Data Security
- Service Utilization Improvements
- Financial Reporting Coordination
- Operational Records Maintenance
- Budget Development
- Critical Thinking
- Medical Condition Coding Software
- MEDITECH EHR Software
- Codes Compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Mi Pueblo
07.2023 - 11.2023
Housekeeping and Laundry Supervisor
Castro County Nursing & Rehabilitation
09.2019 - 02.2020
Medical Records Clerk
Castro County Nursing & Rehabilitation
10.2018 - 02.2020
CNA Supervisor
Castro County Nursing & Rehabilitation
06.2008 - 02.2020
Wordclerk
Plains Memorial Hospital
02.2007 - 02.2009
Certified Nurse Aide - Nursing Assistance
Amarillo College
GED -
Amarillo Community College
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