Stephanie Cortez
Bremerton,U.S.
Summary
With a strong foundation in equity and social justice, actively contributed to various agency-wide policy initiatives aimed at promoting inclusivity and addressing the needs of diverse populations. Experience encompasses implementation of equity-driven policies, facilitating meaningful conversations surrounding cultural awareness, and developing learning opportunities to foster inclusive environments. Successfully worked on creating accessible systems, services, and information pathways that are culturally and linguistically appropriate, ensuring effective community engagement. Building strong relationships with community organizations, aligned policies with the evolving needs of the populations served. Additionally, provided consultation and technical assistance on strategies to advance equity and collaborated with teams on high-priority initiatives. Eager to apply these skills to a Veterans Program Analyst role, leveraging background in community engagement and equity-driven strategies to support and advocate for the veteran community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manpower Analyst
Department of Navy
07.2024 - Current
- Program Coordination: I assisted in coordinating manpower programs, ensuring their alignment with Navy mission objectives and operational needs
- I contributed to the development of schedules and the management of resources to maintain program timelines and optimize personnel efficiency
- Additionally, I participated in meetings and briefings to facilitate communication and support the execution of manpower strategies
- Case Management and Planning: I supported manpower studies and workload assessments, contributing valuable insights to strategic planning and resource allocation
- Additionally, I assisted in implementing case management practices to address personnel issues and improve workforce efficiency
- I also prepared comprehensive manpower plans and reports to aid in informed decision-making and ensure compliance with Navy policies
- Selected Accomplishments & Key Results: Contributed to data-driven recommendations that enhanced personnel distribution efficiency and aligned resources with mission priorities
Victim Advocate Coordinator
U.S. Army
09.2021 - 05.2023
- Company Overview: Army Community Service Family Advocacy Program
- Program Coordination: Manage consistent load of 20+ domestic violence cases within the U.S
- Army Family Advocacy Program, which supports 165K+ personnel, retirees, and family members
- Perform as an on-call advocate, analyzing and coordinating needed services such as crisis intervention, emotional support, transportation arrangements, accompaniment to medical or legal appointments, locating shelter accommodations, and securing protective orders
- Coordinate programs to educate community members about domestic violence prevention and intervention
- Case Management & Planning: Create internal measures to ensure diverse set of clients receive applicable and adequate information while navigating a complex legal system
- Coordinate with clients to develop safety plans that accommodate their needs and facilitate treatment and other support services to promote health and well-being
- Work directly with 45 victims each year, advocating for their needs and preparing cases for all pertinent agencies
- Selected Accomplishments & Key Results: Guided and worked with a team of 5 personnel in the successful completion of three campaign projects
- As a result, increased awareness for the organization and the base
- Discovered inefficiencies in customer service processes
- Developed a new service strategy, which increased customer satisfaction scores by 20% in just six months
- Army Community Service Family Advocacy Program
Child Protective Services (CPS) Investigator
Texas Department of Family and Protective Services
03.2018 - 04.2020
- Project Management: Supervised and investigated 400+ child abuse, neglect, and abandonment cases over two years
- Maintained meticulous records, preserving the safety and security of sensitive information
- Researched criminal data and consolidated findings to support case files
- Collected case findings and developed reports synthesizing all relevant information to support further steps and outcomes
- Personally handled 40 visitations and well-being checks each month, effectively evaluating child safety and security
- Program Analysis: Directed the Family Advocacy Program, analyzing all program functions and ensuring compliance with all federal, state, and local laws, policies, and regulations
- Identified and defined program requirements as they arose, developed standards of service, and offered advice and plans for service expansion where needed
- Closely collaborated with law enforcement, medical facilities, and community organizations to optimize case outcomes
- Selected Accomplishments & Key Results: Faced with case overload for all CPS investigators, analyzed and identified a more efficient documentation process and effectively reduced paperwork processing time by 40%
- Programs were lacking effective standard operating procedures (SOPs), leading to inefficiencies
- Evaluated program needs and developed and implemented revised SOPs to solidify best practices for more than 8 investigators
- Leveraged collaborative relationship with local law enforcement and other community organizations to support 400 CPS investigations
- Efforts improved coordination and communication for more timely interventions for at-risk children
Contracting Operations Manager
U.S. Army
05.2016 - 02.2018
- Company Overview: 919th Contracting Battalion
- Operations Management: Negotiated contracts, reviewed contract details, and managed operations activities for two supervisory leaders, overseeing a diverse and multifunctional team of more than 200 civilian and military personnel
- Communicated effectively with senior program managers to develop an understanding of operations and expenditures (incurred/projected) based on the workload
- Ensure accuracy/completeness of budget formulation and execution documents to enhance clarity of budget requests and ensure proper transactions
- Business Administration: Reviewed FOIA documentation and request
- Coordinated with managers and petitioners to organize necessary facts and evidence, offering counseling and advisement as needed
- Guided peers, senior management, and complainants on proper procedure
- Communication & Team Building: Implemented effective written and oral communication strategies for improved stakeholder engagement
- Analyzed statistical data and narrative accounts to brief upper management
- Addressed discrepancies and developed plans to resolve issues during challenging situations
- Led initiatives for a more inclusive and diverse workspace
- Selected Accomplishments & Key Results: Adhered to all contract management compliance and oversight policies worth more than $500K
- Independently/Collaboratively develop processes, questions, and templates to acquire data from and assess programs’ ability to meet established requirements
- Analyze data provided to determine completeness
- Perform quantitative and qualitative reviews to identify issues/trends and prepare written briefings
- Established timelines, set priorities, and determined resource requirements to simplify the organization of workflow, evaluate audit outcomes and improve the efficiency of audit activities
- 919th Contracting Battalion
Operations Manager
U.S. Army
06.2015 - 05.2016
- Company Overview: Quartermaster School
- Program Management: Managed a team of four supervisors and 100+ subordinate personnel in the Aerial Delivery and Field Services department, spearheading initiatives in program management with a focus on enhancing operational effectiveness and efficiency
- Led mentoring programs for senior leaders, peers, and subordinates to foster skills in strategic planning, project execution, and stakeholder engagement
- I served as the lynchpin for multiple financial inputs that provided decision-quality information for projected expenses, overruns, and shortfalls
- I delivered status reports and alerted leadership to financial changes in real time
- Policy: Devolved comprehensive policies, meticulously analyzed existing guidelines for field manuals, and crafted content for the 92 Romeo Milwiki website, ensuring clarity, accuracy and compliance relevant standards
- Selected Accomplishments & Key Results: Handpicked to serve as Lead Operations Supervisor from an exceptional group of almost 20 peers, exhibiting and committing to the meticulous tracking and processing of personnel data and transactions
- Provide technical assistance and training to program staff and stakeholders
- Ensure they have the knowledge and resources needed to achieve program objectives
- Quartermaster School
Operations Supervisor
U.S. Army
08.2014 - 06.2015
- Company Overview: Warrior Transition Command
- Program Management & Policy Leadership: Directed 30 operations management personnel and 60+ subordinates in support of a military transition program aimed at guiding retiring or separating military personnel into the private sector
- Implemented frameworks and tracked program success to identify opportunities to address administrative, employment, medical, and legal concerns for program participants
- Integral member of leadership team guiding the processing of EEO complaints, consistently focused on regulatory and lawful compliance
- Administration & Compliance: Managed cross-functional team of 6 personnel to coordinate complaints and inquiries
- Analyzed intake documentation to determine correct actions and verified counselor reports, as needed, to further investigations
- Researched all information received and ensured legal compliance
- Monitored complaint progress at all stages, ensuring timeliness and accuracy
- Communication & Community Support: Executed effective communication strategies with interdisciplinary teams to convey program objectives
- Administered individual and group counseling sessions for soldiers and their families
- Leveraged collaborative partnerships with community businesses and service organizations to aid the transition process for separating personnel
- Selected Accomplishments & Key Results: Directed the alignment of program objectives with organizational goals, facilitating seamless integration and optimizing resource allocation
- Supported 40 soldiers with career transition, aiding them in a successful shift from military to private sector employment
- Warrior Transition Command
Education
Master of Procurement and Acquisitions -
school
03.2026
Bachelor of Science - Psychology
University of Maryland University College
Adelphi, MD01.2014
Skills
- Leadership & Team Collaboration
- Policy Development & Implementation
- Needs Assessment & Analysis
- Veteran Support Services
- Regulatory Compliance
- Process Optimization
- Stakeholder Engagement & Partnership Building
- Barrier Identification & Resolution
- Solution-Oriented Problem Solving
- Oral/Written Communication
- Strategic Planning & Program Development
- Data Management & Reporting
Certification
- Family Advocacy Staff Training Certification, U.S. Army Medical Center of Excellence, 2022
- Acquisitions Contracting & Program Management Certification, U.S. Army, 2016
- Senior Leadership Course, U.S. Army, 2015
- Advanced Leadership, U.S. Army, 2012
- Unit Prevention Leader, U.S. Army, 2012
- Warrior Leadership Course, U.S. Army, 2009
- Property Book Unit Supply Enhanced (PBUSE) Certification, U.S. Army, 2007
Job Application - Position
Veterans Program Analyst
Earlier Relevant Experience
- Operations Supervisor, U.S. Army, 21st Special Troop Battalion, Kaiserslautern, Germany, 2011, 2014, Directly managed 50+ personnel and oversaw policy and strategic plan distribution to 150 subordinates in other units.
- Inventory/Recruitment and Retention Manager, U.S. Army, 1st Special Forces Airborne Rigger Attachment, Fort Lewis, WA, 2008, 2011, Supported 200+ personnel and managed $10M in equipment and resources.
Security Clearance
Secret
Personal Information
Citizenship: U.S. Citizen
Timeline
Manpower Analyst
Department of Navy
07.2024 - Current
Victim Advocate Coordinator
U.S. Army
09.2021 - 05.2023
Child Protective Services (CPS) Investigator
Texas Department of Family and Protective Services
03.2018 - 04.2020
Contracting Operations Manager
U.S. Army
05.2016 - 02.2018
Operations Manager
U.S. Army
06.2015 - 05.2016
Operations Supervisor
U.S. Army
08.2014 - 06.2015
Bachelor of Science - Psychology
University of Maryland University College
Master of Procurement and Acquisitions -
school
Similar Profiles
Lauren BowlesLauren Bowles
Recreational Aide at Department of NavyRecreational Aide at Department of Navy
Cannon LeifesteCannon Leifeste
Financial Management Analyst at Department of NavyFinancial Management Analyst at Department of Navy
Robert WheelerRobert Wheeler
Inventory Specialist at Department Of NavyInventory Specialist at Department Of Navy