Stephanie Cortez
Mansfield,TX
Summary
Dynamic Seafood Manager at HEB Grocery Store with a proven track record in enhancing merchandise presentation and driving sales through targeted marketing initiatives. Skilled in food safety compliance and fostering customer relations, I excel in team building and operational efficiency, ensuring a clean and inviting environment that boosts customer satisfaction and revenue.
Overview
9
9
years of professional experience
Work History
Seafood Manager
HEB Grocery Store
12.2015 - Current
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Oversaw daily operations, ensuring proper staffing levels, efficient workflow, and timely order processing.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
Education
Bachelor - Biology
The University of Texas At San Antonio
San Antonio, TX05.2008
Skills
- Merchandise presentation
- Operational efficiency
- Training and mentoring
- Team building
- Food safety compliance
- Scheduling
- Inventory control
- Ordering and receiving
- Seafood quality assurance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Computer skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer relations
- Professional and courteous
- Self motivation
- Employee training
- Outlook, Teams, Word and Excel
Timeline
Seafood Manager
HEB Grocery Store
12.2015 - Current
Bachelor - Biology
The University of Texas At San Antonio
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