Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Cortez Tinoco

Moreno Valley,CA

Summary

Proven leader and efficient multitasker, adept in customer service and safe food handling practices, significantly enhanced customer satisfaction. Skilled in POS system operation and fostering team collaboration, consistently ensured high-quality service and operational excellence. Demonstrated strong work ethic and reliability, driving positive outcomes and repeat business.

Overview

9
9
years of professional experience

Work History

Deli Associate

Pilot Flying J Travel Center
12.2022 - 05.2024
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Shift Lead

85c Bakery Cafe
11.2015 - 11.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Assistant Manger

Spirit Halloween LLC
08.2019 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Associates Degree In Baking And Pastry - Baking And Pastry

Le Cordon Bleu
Pasadena, CA
06.2016

Skills

  • Cleaning and sanitizing
  • Safe Food Handling Practices
  • Customer Engagement
  • Workplace Safety
  • Stock Rotation
  • Cleanliness and sanitation
  • Proper food handling
  • Accurate money handling
  • Inventory Rotation
  • Cash handling proficiency
  • Order taking accuracy
  • Point of Sale proficiency
  • Merchandising displays
  • Reliability and punctuality
  • Food preparations
  • POS System Operation
  • Portion Control
  • Beverage Preparation
  • Flexible Schedule
  • Strong Work Ethic
  • Food Safety Compliance
  • Inventory checks
  • Product Rotation
  • Upselling
  • Customer Service
  • Food Preparation
  • Pricing and shelf labeling
  • Product Stocking and Rotation
  • State Food Handler Certified

Timeline

Deli Associate

Pilot Flying J Travel Center
12.2022 - 05.2024

Assistant Manger

Spirit Halloween LLC
08.2019 - 10.2019

Shift Lead

85c Bakery Cafe
11.2015 - 11.2022

Associates Degree In Baking And Pastry - Baking And Pastry

Le Cordon Bleu

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Stephanie Cortez Tinoco