Stephanie Cory
Customer Service, Call Center.
Spokane,WA
Summary
Highly detail-oriented and professional Branch
Coordinator/Medical Records Specialist successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Enterprising [Branch Coordinator/Medical Records Specialist] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
48
48
years of professional experience
Work History
Branch Coordinator-Medical Records Specialist
CenterWell Home Health
08.1989 - Current
- Remained calm and professional in stressful situations.
- Balanced operational awareness with customer focus.
- Performed duties in office environment during operating hours.
- Coordinated and assigned service call requests.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Medical Records Specialist
FHC, Gentiva, Kindred@ Home (Aquisitions)
08.1989 - 10.2022
- Kept accurate log of requests for medical information and records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Managed electronic medical records for 500+ patients.
- Maintained patient confidence by keeping patient records information confidential.
- Managed electronic medical records for [Number] patients.
- Maintained patient charts and accurately recorded new information.
- Reviewed recordkeeping procedures for patients and doctors.
- Followed up with patients about medical and healthcare processes.
- Maintained relationships with medical providers, suppliers and reporters.
- Monitored legal and financial statuses of various offices.
- Oversaw insurance cost reporting.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Processed and tracked requests for medical records from external organizations.
Dispatcher/Jail Matron/Card Carrying Deputy
Pottawattomie County Sheriffs Dept
01.1984 - 06.1989
- Directed dispatching, routing, and tracking of 13 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over 50+ graveyard shift calls.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
Pharmacy Technician
St Lukes Hospital/Whitlocks Pharm And 5th & Brown
01.1976 - 06.1978
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
No Degree - Multiple Computer Applications Thru Out The Years
Mulitple Computer Applications
Night School Distric 81No Degree - Paralegals Studies in All Aspects of The LAW
Academy of Paralegal Studies
Spokane, WA06.1994
High School Diploma -
Lewis And Clark High School
Spokane, WA06.1975
Certificate of Secretarial Skills - Secretarial Studies And Office Administration
Kelsey Baird Secretarial School
Spokane, WA06.1975
Skills
- Strategic Planning
- Technical Proficiency
- Project Management
- Microsoft Office Suite
- Organizational Skills
Accomplishments
- Received the “Employee of the Year Award” for exemplary performance and recognition for handling the largest Dept in the company.
- Repeatedly received recognition from superiors for excellence in service.
- Achieved Paperless EMR through effectively helping with Implementation team 2008.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Achieved a total of 30 by completing State Surveys with accuracy and efficiency.
- Collaborated with team of 5 in the development Implementing the paperless fax and EMR 2008.
Timeline
Branch Coordinator-Medical Records Specialist
CenterWell Home Health
08.1989 - Current
Medical Records Specialist
FHC, Gentiva, Kindred@ Home (Aquisitions)
08.1989 - 10.2022
Dispatcher/Jail Matron/Card Carrying Deputy
Pottawattomie County Sheriffs Dept
01.1984 - 06.1989
Pharmacy Technician
St Lukes Hospital/Whitlocks Pharm And 5th & Brown
01.1976 - 06.1978
No Degree - Multiple Computer Applications Thru Out The Years
Mulitple Computer Applications
No Degree - Paralegals Studies in All Aspects of The LAW
Academy of Paralegal Studies
High School Diploma -
Lewis And Clark High School
Certificate of Secretarial Skills - Secretarial Studies And Office Administration
Kelsey Baird Secretarial School
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