Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Cosme

Brooklyn,NY

Summary

Organized and dedicated Custer Service specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

D Deli
06.2012 - Current
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained staff associates and equipped to comply with company policies and procedures.

Practice Coordinator

Ject
10.2022 - 10.2023
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Developed close working relationships with front office and back office staff.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Consistent, high-quality customer service to an average of 100 clients daily through various communication channels- in person, SMS and E-mail.

Patient Access Representative

NewYork-Presbyterian
01.2021 - 05.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Greeted and assisted a daily average of 600 patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service by promptly answering patient inquiries.

Education

Associate of Arts - Liberal Arts

Queensborough Community College of The City University of New York
Queens, NY
05.2018

Skills

  • Communication
  • Teamwork
  • Problem-Solving
  • Adaptability
  • Data Collection
  • Project Management

Languages

Spanish
Native or Bilingual

Timeline

Practice Coordinator

Ject
10.2022 - 10.2023

Patient Access Representative

NewYork-Presbyterian
01.2021 - 05.2022

Administrative Assistant

D Deli
06.2012 - Current

Associate of Arts - Liberal Arts

Queensborough Community College of The City University of New York

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Stephanie Cosme