Stephanie Costa
Providence,RI
Summary
Forward-thinking Senior Manager and Psychiatric Nurse with experience working in the behavioral health field holding various positions in both inpatient and outpatient settings. Proven ability to manage multiple teams to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Enthusiastically seeks position to continue providing leadership in a mental health setting while also expanding skill set and experience to nurture ongoing growth in the field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager, ACT Services
The Providence Center
01.2023 - Current
- Provided leadership to staff and managers of Home Base and Team 1E to ensure that quality clinical services to the CSP population are maintained and to enhance team productivity and morale.
- Provide recommendations on clinically complicated cases and direction related to ensuring the overall workflow and outcomes of the teams are meeting agency standards.
- Implement operational standards, policies and procedures.
Per Diem Nurse, Crisis Stabilization Unit
The Providence Center
02.2022 - Current
- Collaborated with all staff to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions on a short-term, residential unit for patients experiencing an acute psychiatric and/or substance use crisis or needing step-down services for transition between levels of care.
- Complete nursing assessments on all new patients accepted into program & evaluate client’s needs via interview, observation, record review and team input; analyze assessment data to formulate basis of nursing care.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Administer medications per prescriber’s orders, monitor lab results as indicated, collaborate with the staff members, and complete documentation in a timely manner and in accordance with agency protocols.
After Hours ES Clinician, Emergency Services
The Providence Center
05.2021 - Current
- Receive and evaluate all appropriately referred calls from psychiatric clients and make recommendations regarding treatment and hospitalization according to established clinical protocol.
- Provide supportive counseling as necessary to clients and family.
- Serve as a liaison to hospital emergency departments to consult and make recommendations on the appropriate disposition of psychiatric crises of TPC clients.
- Confer with community agencies (police, rescue, hospitals) requesting psychiatric consultations as appropriate.
Manager, Engagement & Diversion
The Providence Center
01.2021 - Current
- Manage multi-disciplinary health home team of case managers, substance abuse specialists, and nurses who provide direct care to clients in a community support program.
- Responsible for management of approximately 140 clients, all of which have been designated as high risk due to frequent hospitalizations, court ordered status, and/or need for frequent team contact in order to maintain stability.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Member of after hours on call RN rotation which provides after hours nursing support and coverage to TPC’s residential programs.
- Member of Medical Support Team which responds to medical emergencies at 530 North Main to triage situation and provide emergent nursing care as needed.
- Certified CPI nonviolent crisis intervention trainer.
- Co-chair of newly formed Deescalation Emergency Assistance Team.
Nurse II, Home Base Team
The Providence Center
12.2019 - 01.2021
- Provide direct, comprehensive care on a multi-disciplinary Health Home team for outpatient substance use and mental health treatment to adults with severe and persistent mental illness.
- Meet with clients in both office and community setting, to complete assessments, treatment plan, and identify objectives to implement to increase independence and progress in recovery.
- Provide education related to diagnoses, symptoms, medications, side effects, health maintenance, and co-occurring disorders.
- Assist with medication management and administration. Coordinate with outside providers and other community resources.
Per Diem Nurse, Acute Stabilization Unit
Community Care Alliance
07.2018 - 02.2020
- Provide direct, quality care to up to 16 patients on an inpatient psychiatric crisis stabilization unit.
- Act as senior staff on unit, providing supervision to treatment assistant/CNA, while managing milieu to ensure safety and comfort of all patients.
- Administer medications as ordered by prescriber while evaluating their effects and monitoring for side effects.
- Maintain inventory standards for medications, controlled drugs and narcotics as per agency and federal standards.
- Assess patients experiencing acute alcohol or opiate withdrawal using CIWA and COWS scales and administer appropriate medications as indicated.
Nurse II, Float Pool
The Providence Center
09.2019 - 12.2019
- Provide coverage for vacant nursing positions across various programs throughout the agency including the Community Support Program, Crisis Stabilization Unit, Providence Center School, and long term substance use residential programs – Men’s and Women’s Roads to Recovery.
- Member of the Medical Support Team which is called upon to respond to crisis medical events at The Providence Center. Responsible for assessment of severity of event, triage, administering first aid and coordinating additional emergency treatment when indicated.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Psychiatric Nurse, Community Support Program
Community Care Alliance
08.2016 - 08.2019
- Provide direct, comprehensive care on a multi-disciplinary Health Home team for outpatient substance use and mental health treatment to adults with severe and persistent mental illness.
- Meet with clients in both office and community settings, including their homes, to complete assessments, treatment plan, and identify objectives to implement to increase independence and progress in recovery.
- Provide education related to diagnoses, symptoms, medications, side effects, health maintenance, and co-occurring disorders.
- Assist with medication management and administration. Coordinate with outside providers and other community resources.
Mental Health Worker/CNA, DEAT Member
Butler Hospital
08.2013 - 04.2016
- Provide exceptional patient care to individuals experiencing an acute exacerbation of psychiatric symptoms by engaging patients in therapeutic communication, assisting with understanding and managing symptoms, learning and utilizing coping skills, and identifying and overcoming barrier to treatment.
- Other duties include obtaining vital signs, providing assistance with ADLs, and facilitating therapeutic groups.
- Peer nominated member of the DEAT specially trained to provide emergency assistance and apply de-escalation techniques during a crisis situation.
Case Manager, Community Support Program
The Providence Center
03.2006 - 08.2013
- Work independently and as part of a multi-disciplinary team to provide quality services to adults with mental illness and/or substance abuse issues.
- Facilitate the coordination of services for consumers to assist with minimizing stressors and reducing psychiatric symptoms while continually advocating for the consumers’ best interest.
- Communicate effectively with other agencies to ensure comprehensive care. Developing goal oriented treatment plans, completing documentation in a thorough, timely manner, and maintaining charts in accordance with agency standards.
Education
Associate of Science - Nursing
Community College of Rhode Island
Warwick, RI12.2015
Bachelor of Arts - Psychology
University of Rhode Island
Kingston, RI05.2005
Skills
- Cross-Functional Interpersonal and Communication Skills
- Strong psychiatric skills and knowledge
- Proficient in de-escalation techniques
- Self-motivated, creative thinker & problem solver
- Experience with diverse populations
- Fluent in Portuguese
Certification
- Registered Nurse, Rhode Island - License # RN 55545, Expires March 1, 2024
- QMHP, The Providence Center, January 2021
- CPI Instructor, Expires April 2025
- BLS, Expires August 2025
Timeline
Senior Manager, ACT Services
The Providence Center
01.2023 - Current
Per Diem Nurse, Crisis Stabilization Unit
The Providence Center
02.2022 - Current
After Hours ES Clinician, Emergency Services
The Providence Center
05.2021 - Current
Manager, Engagement & Diversion
The Providence Center
01.2021 - Current
Nurse II, Home Base Team
The Providence Center
12.2019 - 01.2021
Nurse II, Float Pool
The Providence Center
09.2019 - 12.2019
Per Diem Nurse, Acute Stabilization Unit
Community Care Alliance
07.2018 - 02.2020
Psychiatric Nurse, Community Support Program
Community Care Alliance
08.2016 - 08.2019
Mental Health Worker/CNA, DEAT Member
Butler Hospital
08.2013 - 04.2016
Case Manager, Community Support Program
The Providence Center
03.2006 - 08.2013
Associate of Science - Nursing
Community College of Rhode Island
Bachelor of Arts - Psychology
University of Rhode Island
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