Stephanie Cox
Norfolk,VA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
2
2
years of professional experience
Work History
Dispatcher
Fast Track EMS
01.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Order Fulfiller
Home Depot
01.2022 - 12.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
Education
High School Diploma -
Churchill County High School
Fallon, NV05.2020
Skills
- Efficient Train Movement
- Schedule Work Crews
- Work Personnel Advisement
- Prioritizing Calls
- Mobile Location-Based Services Software
- Ems Dispatch
- Emergency Assistance
- Calendar and Scheduling Software
- Training New Hires
- Maintain Records
- Fleet Dispatching
- Emergency Call Response
- Aircraft Dispatch
Timeline
Dispatcher
Fast Track EMS
01.2023 - Current
Order Fulfiller
Home Depot
01.2022 - 12.2022
High School Diploma -
Churchill County High School
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