Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Cox

Inverness

Summary

Dynamic professional with a proven track record at PetSmart, where I reduced out-of-date damages by 50% and boosted donations by 30%. Skilled in critical thinking and customer service, I excel in fast-paced environments, fostering teamwork and achieving operational excellence through effective communication and problem resolution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Lead

PetSmart
07.2023 - Current
  • Implemented new strategies to keep on schedule with short date inspection list and reduced the amount of out of date damages in the store by 50%.
  • Implemented donations sales tactics that increased donations during adoption weeks by 30%.
  • Assisted in maintaining below a 3% pick decline rate.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

4th Key Holder

PetSupermarket
01.2022 - 07.2023
  • Implemented "Pet of the Month" sales table, which provided a starter kit/guide for Pet Parents who were purchasing a new pet. The sale table resulted in higher Dollars Per Transaction (DPT) and Units Per Transaction (UPT) for the store.
  • Coached small teams on selling tactics to increase DPT, UPT, and provide customers with a total solutions.
  • Conducted Pet Demos to educate pet parents on basic care for "Pet of the Month." This open forum class provided pet parents with the knowledge they needed to care for their new pet and freely ask questions about their new pet without time constraint.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

Seasonal Sales Associate

GameStop
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Counterintelligence Special Agent

United States Army
01.2018 - 03.2021
  • Supervised and trained 10 personnel on identifying counterintelligence threats and carrying out strategic tactics.
  • Identified vulnerabilities in existing counterintelligence practices, recommending strategic improvements that increased overall effectiveness.
  • Devised innovative approaches for addressing insider threats, mitigating potential damage before it occurred.
  • Collaborated effectively with interagency partners to develop cohesive strategies for addressing national security concerns.
  • Conducted counterintelligence surveys and investigations to assess and counter foreign threats.
  • Conducted educational briefings to all levels of leadership and Army personnel to identify insider threats and indicators of espionage.
  • Spearheaded training initiatives to enhance agent skills and knowledge, improving overall operational readiness.
  • Applied expert interviewing techniques during interrogations to obtain valuable information from suspects or witnesses efficiently and ethically.
  • Provided efficient and comprehensive reporting on intelligence, suspicious activity, and incidents on the installation.

Intelligence Analyst

United States Army
09.2013 - 01.2018
  • Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
  • Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
  • Coordinated with other intelligence agencies to share information and resources.
  • Produced multi-source intelligence reports and products for different agency customers.
  • Briefed Commanders and other high-level leadership on enemy course of action, weapon/vehicle capabilities, weather effects and civilian influence to provide a total intelligence understanding of the battlefield.

Education

High School Diploma -

Gainesville High School
Gainesville
05-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Active listening
  • Decision-making
  • Problem resolution

Certification

  • Personnel Security Managment, United Staters Army, 2016 JUL
  • Unit Preventation Leader (Urinalysis), United States Army, 2018 JAN
  • Transportation of Hazardous Material, United States Army, 2019 MAY


Timeline

Associate Lead

PetSmart
07.2023 - Current

4th Key Holder

PetSupermarket
01.2022 - 07.2023

Seasonal Sales Associate

GameStop
10.2021 - 01.2022

Counterintelligence Special Agent

United States Army
01.2018 - 03.2021

Intelligence Analyst

United States Army
09.2013 - 01.2018

High School Diploma -

Gainesville High School

Similar Profiles

CREATE PROFILE
Stephanie Cox