Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Coy

Las Vegas,NV

Summary

Adept at multitasking and organizing, demonstrated through efficient delivery operations at Amazon Flex and seamless front desk management at Primmed Pain Institute. Excelled in customer service by addressing and resolving complaints, enhancing patient and customer satisfaction. Skilled in data entry and appointment scheduling, contributing to operational excellence. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon Flex
01.2019 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Administrative Assistant

Primmed Pain Institute
01.2023 - 05.2023
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Supported office staff and operational requirements with administrative tasks.
  • Called patients to confirm scheduled appointments day in advance.
  • Greeted patients and provided required paperwork to facilitate services.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Medical Administrative Assistant

Advanced Urgent Care
06.2022 - 12.2022
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Cashier/ Customer Service/Grill Cook

McDonalds
12.2016 - 12.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Education

GED -

Bonanza High School
Las Vegas, NV
05.2002

Skills

  • Multitasking and Organizing
  • Handling Customer Complaints
  • Appointment scheduling and confirmation
  • Data Entry
  • Patient triaging
  • Customer Service
  • Front Desk Operations
  • Greeting customers

Certification

  • First Aid/CPR Certified

Timeline

Administrative Assistant

Primmed Pain Institute
01.2023 - 05.2023

Medical Administrative Assistant

Advanced Urgent Care
06.2022 - 12.2022

Delivery Driver

Amazon Flex
01.2019 - Current

Cashier/ Customer Service/Grill Cook

McDonalds
12.2016 - 12.2018

GED -

Bonanza High School

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Stephanie Coy