Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Crane

Richfield,UT

Summary

Emergency Room Registrar and Pharmacy Technician with a strong background in patient care and administrative excellence. Proven success in meeting productivity standards, managing cash accurately, and enhancing patient satisfaction. Skilled in insurance verification, HIPAA compliance, and supporting medical staff to ensure efficient care delivery. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

25
25
years of professional experience

Work History

Emergency Room Registrar

R1 RCM, Intermountain Healthcare
1999.07 - Current
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Utilized audits and controls to accurately manage cash.
  • Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner.
  • Participated in ongoing training opportunities, staying current on best practices in emergency department registration procedures.
  • Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
  • Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
  • Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
  • Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
  • Provided compassionate support to families, addressing concerns and answering questions during their time of need.
  • Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Pharmacy Technician

Associated Fresh Market
2008.05 - 2016.05
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

No Degree - Pharmacy Technician

Snow College Richfield
Richfield, UT
05.2008

High School Diploma -

Gunnison Valley High School
Gunnison
05.1984

Skills

  • Compassionate patient care
  • Healthcare ethics
  • Quality Improvement
  • Disaster Response
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • HIPAA Compliance
  • Computer Proficiency
  • Insurance Verification
  • Office Management

Timeline

Pharmacy Technician

Associated Fresh Market
2008.05 - 2016.05

Emergency Room Registrar

R1 RCM, Intermountain Healthcare
1999.07 - Current

No Degree - Pharmacy Technician

Snow College Richfield

High School Diploma -

Gunnison Valley High School
Stephanie Crane