Stephanie Crawford
Tucson,AZ
Summary
Profile______________________________________________________________________________________ Motivated, personable professional who presents with strong clinical experience. Diplomatic and tactful with professionals and non-professionals at all levels. Strong verbal and personal communication skills. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent contract requirements. Accuracy and attention to details. Flexible and versatile. Results-driven professional with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
19
19
years of professional experience
2
2
Certificates
Work History
Chief Executive Officer
COMMUNITY HEALTH ASSOCIATES
05.2020 - Current
- Creates a vision, plan and implementation strategy, aligned with CHA’s vision and mission;
- Champions quality and risk management activities throughout the organization continuously maintaining and improving the quality of care, while minimizing the risk of loss;
- Identifies business opportunities for organizational growth to enhance financial strength and contribution margin as well as create non-operating revenue;
- Implements long-term revenue, cost and donor strategies that align with corporate objectives;
- Influences business practices and policy by creating new ventures or builds on existing advantage;
- Possesses expert knowledge of current and future cost drivers in the industry;
- Provides overall executive leadership, management, and budgeting of clinical and non-clinical operations
- Responsible for providing leadership for governing policy development and carrying out all policies established by the Board
- Facilities Board of Directors meetings
- Reports to the Board of Directors reflecting professional services and financial activities
- Develops and submits to the Board plans for new services including their budgets
- Serves as a liaison officer and directs all official communications between the Board and Executive Staff
- Acts as the direct agent of the Board in all matters in which the Board has not formally designated some other person to act
- Performs all other duties that may be assigned by the Board or which are necessary in the best interest of CHA
- Strategic Planning and Organizational Management- Provides and maintains a current organizational plan for services and personnel with annual updates presented for review/ approval
- Is pro-active in recognizing trends/ opportunities and negative factors that could affect the organization’s operations and strategic goals
- Conducts, with the assistance of the executive staff, an ongoing evaluation of the organization’s services and develops plans for offering new services
- Oversees all facilities, technology, and equipment necessary for the operation of CHA
- Ensures compliance with all Arizona State and Federal regulations and conformance with RHBA standards
- Legislative and Community- Establishes, promotes, and maintains a positive image of the organization and creates awareness of its available services in the local community
- Represents CHA in community activities
- Maintains an active advocacy role in promoting the needs of the organization and its mission through interactions with local, state, and federal civil servants and elected officials
- Assumes an active role in educating, interacting, and developing key relationships with state regulatory agencies and state legislators to create awareness of behavioral health needs
- Develop and foster effective collaboration between clinical and administrative departments, clinical staff, leadership, and other affiliated services (inside and outside of the agency) to ensure an integrated approach to providing services, and fulfilling the agency’s mission, goals and objectives
- Oversee major workforce and resource decisions for the corporation/agency; lead and oversee the development of operating and strategic plans
- Communicate key information to the stakeholders of CHA’s service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services
- Expand outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated behavioral health care system
Chief Administrative Officer
COMMUNITY HEALTH ASSOCIATES
06.2018 - Current
- Worked in a team with top-level executives to devise strategies and policies to meet company goals
- Managed and supervised the day-to-day operations of various departments, such as HR, marketing, IT, Facilities, and Special Projects
- Managed budgets, hiring, licensing, and business negotiations
- Analyzing audit reports and formulating improvements to departmental workings
- Coordinating inter-departmental activities and delegating responsibilities to subordinates
- Compiling performance reports and reporting to the CEO and board of directors
- Supervise and support employees of Administrative Departments; manage employee schedules, including absences for PLT (planned and unplanned) and trainings; complete performance evaluations and disciplinary actions; address and resolve complaint and/or grievance issues within the team; provide training when performance standards are not met
- Ensured that staff are trained and able to provide quality services; review and monitor completion of Relias Learning modules for all team members
- Served as a primary point of contact for facilities issues, including repairs and maintenance requests for leased buildings and grounds; communicate with landlords and/or contractors as required
- Assist in the implementation and ongoing improvement of the Same Day Access to Care model for the Member Services department; work with team to overcome any obstacles related to service delivery
- Oversee contract and license renewal process; ensure timely submission of renewals; serve as a primary point of contact for follow-up questions
- Lead and coordinate the accreditation process for the organization; gather required information; submit completed applications; serve as on-going contact for the accrediting organizations
- Maintained corporate records, official correspondence, and other pertinent files and documents; assist with internal record reviews, licensure reviews and other contract audits including an annual administrative review for the organization
- Oversee internship and field placement programs with local college students; coordinate schedules and rotations; maintain relationships with educational institutions; complete required paperwork for students
- Provided strategic leadership and support for the organization.
Chief Operations Officer
COMMUNITY HEALTH ASSOCIATES
01.2020 - 05.2020
- Worked cohesively with the CEO while managing the company’s day-to-day operating activities
- Developed short-term and long-range strategic business goals to be executed by Senior Management
- Managed all budget constraints and other financial commitments
- Established performance expectations for all areas of the business Assess policies and procedures to determine best practices
- Allocated the appropriate resources to all business channels
- Sought new business relationships
- Developed and maintained effective collaborative stakeholder relationships
- Lead and oversaw the implementation of operating and strategic plans
- Worked with the Executive Management Team, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions
- Communicated key information to the stakeholders of CHA’s service areas with respect to managed care, marketplace needs, the competitive environment, cost management, and customer-focused services
- Expanded outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated behavioral health care system
- Collaborated with the corporation’s leadership to develop and implement well-balanced clinical programs and services designed to ensure the operational and strategic success of the corporation
- Planned, implemented, and evaluated agency risk, quality and compliance plans and activities as required
- Developed and directed all risk, quality management, and compliance activities Document, evaluate, and ensure appropriate follow-up on all non-conformance occurrences, identifying patterns and trends, and assisting the Chief of Clinical Services with corrective action plans
- Coordinated and prepared contract deliverables according to deadlines and confirms submissions as required, in conjunction with the appropriate administrator(s)
- Maintain and revise CHA’s Policy Manual, Agency and Forms including archiving system and related manuals as needed in collaboration with the appropriate administrator(s); ensure that internal revisions to policy and new guidelines from regulatory agencies are incorporated
- Manageed and ensured that staff (administrative and clinical) remain compliant with OBHL licensure, certifications, and other contracting regulations
- Ensured that all corrective action plans (CAPs) are on file and are kept up-to-date; conduct file audits to ensure that all provider files are maintained up to OBHL and other contracting standards; act as a troubleshooter to identify problems before, during and after the audit and quarterly/annual review processes.
Chief Growth & Development Officer
COMMUNITY HEALTH ASSOCIATES
02.2017 - 06.2018
- Worked as a member of the executive leadership to define, launch, and drive critical strategic, organizational, and operational recommendations
- Influenced stakeholders at all levels and across all functions by developing a credible reputation, objectively assessing business problems, and understanding business needs
- Analyzed and determined key insights from business drivers, competitive environment, trends, and operating metrics
- Lead efforts on sophisticated quantitative analyses that translates data into actionable insights
- Communicated initiative findings to leadership and to the broader organization
- Managed planning and review processes at the business unit level, partnered with Finance and other company departments
- Worked with cross-functional, teams to push projects forward, driving recommendations through to implementation
- Built and maintained high-level contacts with current and prospective businesses and project partners
- Developed marketing strategies and manage proposal teams
- Provided vital input in short- and long- term strategic and operational planning and positioning within the organization
- Helped other executive leadership with identifying and addressed organizational development issues that challenge and support health and effectiveness
- Served as a member of the executive management team, consulting on organizational, programmatic, planning, budgeting and other matters related to program issues
- Supervised and Supported Clinical Supervisors/Directors, Director of Children’s Services/Adult Services/Crisis Services and other staff as assigned, providing annual performance evaluations and ongoing feedback
- Planed, developed, and implemented associated administrative operations and activities including policies and procedures appropriate to the populations served, and monitored and evaluated their administration to ensure compliance
- Established and implemented short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitored and evaluated programmatic and operational effectiveness, and implemented changes required for improvement
- Determined critical training needs of staff and develop, provide and/or secure programs to address those needs
- Conducted interviewing and hired qualified staff
- Participated in the development of an integrated clinic in adult probation which resulted in receiving funding of three (3) millions dollars
- Developed, established, and evaluated the quality of member record documentation, counseling and recovery services; develop and implement methodologies for the evaluation of programs and provide evaluation reports as required
- Possessed knowledge of federal, state, and local laws and regulations appropriate to the administration of the company’s clinical treatment environments and programs
- Participated in the design and development of new programs, utilizing identified and proven best practices models; provide guidance on appropriate billing methods for these programs
- Provided clinical supervision as needed and required by law, including supervision of licensed professionals on staff
- Determined priority for clinical services or programs in conjunction with the executive management team
- Assisted with the interviewing and hiring process of new staff
- Documented and reported to the COO and/or Director of Compliance all incidents and unusual occurrences related to safety, health and care of members, consumers and staff, or as required by state law, OBHL, and contract requirements
- Represented CHA and its mission in a variety of public and community settings, doing so in ways that uphold the highest ethical standard.
Justice Services, Community Health Associates
05.2016 - 02.2017
- Served as a member of the executive leadership team, consulting on organizational, programmatic, planning, budgeting and other matters related to clinical treatment program issues for judicial services
- Supervised and supported clinical supervisors/directors, director of children’s services/adult services/crisis services and other staff as assigned, providing annual performance evaluations and ongoing feedback for all judicial services
- Planned, developed, and implemented all judicial clinical care services and associated administrative operations and activities, including policies and procedures appropriate to the populations served, and monitor and evaluate their administration to ensure compliance
- Established and implemented short- and long-range organizational goals, objectives, strategic plans, policies and operating procedures; monitored and evaluated programmatic and operational effectiveness, and implemented changes required for improvement
- Determined critical training needs of staff and develop, provide and/or secure programs to address those needs
- Strong ability to work among ethnically, culturally and socio-economically diverse populations
- Developed, established, and evaluated the quality of member record documentation, counseling and recovery services; developed and implemented methodologies for the evaluation of programs and provide evaluation reports as required
- Possessed knowledge of federal, state and local laws and regulations appropriate to the administration of the company’s clinical treatment environments and programs
- Participated in the design and development of new programs, utilizing identified and proven best practices models; provide guidance on appropriate billing methods for these programs
- Determined priority for clinical services or judicial programs in conjunction with the executive management team
- Assisted HR with the interviewing and hiring process of new staff
- Documented and reported to the COO and/or director of compliance all incidents and unusual occurrences related to safety, health and care of members, consumers and staff, or as required by state law, OBHL, and contract requirements
- Represented CHA and its mission in a variety of public and community settings, doing so in ways that uphold the highest ethical standard
- Managed highly sensitive and confidential information.
Clinical Director of Adult Services
COMMUNITY HEALTH ASSOCIATES
08.2015 - 05.2016
- Responsible for the clinical care with emphasis on coordination between clinical disciplines, coordination of clinical activities of the program, and implementation of objectives as outlined by state and federal law
- Oversaw delivery of appropriate clinical services and comply with established guidelines and requirements set forth in the ADHS Provider Manual—the RBHA, Edition, R9-21, Office of Behavioral Health Licensure, applicable accreditation bodies, and other documents or entities specified by contract
- Conducted clinical staff meetings and oversaw the delivery of supervision and serves as mentor, coach and educator for staff, particularly in the area of assessment and treatment planning, ensuring adherence to the integrated health philosophy and goals
- Provide monthly direct supervision to DRC’s on all high needs members
- Appraised staff performance
- Provided staff opportunities for professional growth by encouraging employees to attend in-services, seminars and workshops within budgeted parameters, coordinates departmental in-service training program with the Regional Behavioral Health Authority Training and Education Departments, and monitors staff participation in continuing education programs
- Used qualitative and quantitative outcomes and process data to identify performance gaps, initiated training, mentoring or performance improvement activities to assist individual clinicians and/or clinical teams to deliver quality behavioral health care
- Addressed complaints and resolving problems with clients and staff
- Communicated operational barriers, including service development/network issues, to the Chief of Clinical Services and/or Regional Director & Director of Adult Services as necessary
- Worked cooperatively with site staff to resolve identified issues at the site level
- Recruited, screened and hired appropriate staff in conjunction with the Site Administrator
- Directly responsible for supervision of delivery of services to enrolled members in conformance with accepted clinical practice and the agency’s program definition and policies
- Used ADHS Practice Guidelines and best practices when delivering services as determined by Adult Clinical, Child and Family Teams
- As appropriate, scheduled, facilitated, or participated in Adult Clinical Teams meetings
- Attended and actively contributed to weekly staff and training meetings, including Admissions Team and Quality Circle meetings
- Documented (verbal/written) and submit significant and routine paperwork such as DAP progress notes, statistical reports, daily activities, special concerns, and incident reports, as required by the program and submit to supervisor on a timely basis
- Provided varied verbal and physical crisis intervention and counseling support as needed
- Provided groups, and/or case management in office or out-of-office settings in accordance with and sensitive to the consumer/family’s preferences and culture when indicated
- Evaluated and continually monitored member/family progress in meeting goals and anticipated outcomes; as needed
- Documented and reported to the Administrator(s) all suspected incidents of child abuse, neglect and abandonment as required by state law
- Participated and successfully completed all required training deemed necessary
- Represented Community Health Associates and its mission in a variety of public and community settings, doing so in ways that uphold the highest in professional and moral ethics
- Performed special assignments, projects, and other duties as assigned.
Clinical Supervisor
COMMUNITY INTERVENTION ASSOCIATES
03.2015 - 08.2015
- Directly responsible for administrative and clinical issues regarding admission, discharge and practice management issues, while in conformance with accepted clinical practice and the agency’s program definition and policies
- Conducted quality assurance with a focus on case reviews, cross-training of staff, team functioning/integration and facilitation skill enhancement
- Used ADHS practice guidelines and best practices when designing and implementing adult clinical “power” teams
- As appropriate, scheduled, facilitated, participated in and updated adult clinical teams
- Effectively built and participated in adult clinical teams
- Attended and actively contributed to weekly staff and training meetings, including admissions team and quality circle meetings
- Documented (verbal/written) and submit significant and routine paperwork such as progress notes, statistical reports, daily activities, upcoming events, special concerns, varied incident reports, etc., as required by the program and submit to appropriate personnel on a timely basis
- Trained and supervised new staff as needed
- Provided varied verbal and physical crisis intervention and counseling
- Determined priority for program components in conjunction with administrators
- Performed program and facility orientation
- Completed direct service as needed including the performance of all duties related to position as clinical liaison/clinician including: properly completed the ADHS/DBHS assessment and all necessary documents; developed and maintained individualized service plans, crisis and/or safety plans, strengths, needs and cultural discovery, progress notes; provided individual, group, and/or family counseling in office or out-of-office settings in accordance with and sensitive to the consumer/family’s preferences and culture; evaluate and continually monitor member/family progress in meeting goals and anticipated outcomes; provide case management services as needed
- Completed case conferencing progress notes for multi-disciplinary team reviews
- Assisted with interviewing/hiring process of new staff, as well as reviewing performance expectations according to company policy
- Documented and reported to the administrator(s) all suspected incidents of child abuse, neglect and abandonment as required by state law
- Participated and successfully completed all required training deems necessary
- Observed all ethical principles and standards of your profession and assume and carried out clinical and administrative functions consistent with local, state and federal laws and regulations
- Modeled appropriate behaviors to the members in the program
- Represented Community Interventions Associates and its mission in a variety of public and community settings, doing so in ways that uphold the highest in professional and moral ethics
- Created linkages with organizations and institutions service uninsured, underinsured and under-served at-risk populations (e.g., courts, adult probation department, adult protective services, etc.)
- Performed other special assignments, projects, and other duties as assigned.
CLINICAL COORDINATOR
ARIZONA COUNSELING & TREATMENT SERVICES
02.2012 - 07.2015
- Provided clinical supervision to meet OBHL requirements and for AZBBHE licensees
- Made independently appropriate, sound, critical decisions under extreme stress and in emergency situations
- Assisted direct care staff with process and documented related to ITDP’s, out of home placement, out of network requests and various mandated documentation
- Enforced internal and external quality initiatives to achieve contract standards and agency goals
- Implemented and supported clinical operations and processes within the agency relevant to meeting company, RBHA, ADHS/DBHS ideals and mandates
- Assisted staff with various clinical documentation and provides timely, constructive feedback to staff in an effort to minimize corrections and enhance staff’s quality work and knowledge
- Reviewed clinical documentation to ensure clinical appropriateness.
Clinical Manager
ARIZONA COUNSELING & TREATMENT SERVICES
05.2010 - 02.2012
- Responsible for the oversight, implementation of daily functions and all services at the site
- Coached and supported direct staff with achieving contract incentive goals and various mandates
- Implement and enforce various contract deliverables
- Oversaw and enforced internal and external quality initiatives to achieve contract standards and agency goals
- Communicated and provided guidance to staff on various initiatives and programming
- Assisted direct care staff with process and documents related to ITDP’s, out of home placement, out of network requests and various mandated documentation
- Managed and updated caseloads for site staff
- Oversight of staff PTO/sick leave and various services and group coverage
- Enforced accountability among direct care staff and supervises, evaluates, disciplines and directs the activities of direct care staff
- Point of contact for consumer or stakeholder requests or concerns
- Gathered the monthly reporting information from direct care staff for monthly deliverables and provide to appropriate director for their submission of agency wide reporting
- Assisted staff with various clinical documentation and provides timely, constructive feedback to staff in an effort to minimize corrections and enhance staff’s quality work and knowledge
- Provided Clinical Supervision to meet OBHL requirements and for AZBBHE licensees
- Improved quality of documentation and services in support of DBHS/RBHA standards and compliance initiatives
- Made independently appropriate, sound, critical decisions under extreme stress and in emergency situations
- Informed Directors and Chief Level officers of Sentinel Events occurring within the Company
- Prepared professional reports on such matters as services offered, program, personnel, and other aspects of the company’s operations; researches and compiles statistical data; maintains records and reports, utilizing a computer and related software
- Maintained knowledge of mental health agency rules, regulations and standards
- Developed and delivered company presentations to the staff, and community groups and represents the company on various community and other agency committees as required
- Implemented and supported clinical operations and processes within the agency relevant to meeting company, RBHA, ADHS/DBHS ideals and mandates
- Attended assigned meetings and participates in the development, interpretation, and implementation of direct services, objectives, standards, policies and procedures
- Networked with outside providers, agencies, RBHA staff, DBHS staff, JPO, CPS and colleagues within the community.
Children Therapist
Colorado River Indian Tribes, CRIT
10.2009 - 05.2010
- Conducted comprehensive psychosocial assessments for children and their family members
- Provided individual, family and play therapy for tribal members
- Coordinated care for identified treatment needs
- Participated in week staff meeting and divisional meetings
- Provided training for group home staff on how to manage behavioral issues
- Developed goals and objectives for master service plans.
Community intervention Associates
10.2005 - 04.2009
- Planned, implemented, and evaluated all clinical care services provided by the agency, as well as all associated administrative operations and activities
- Designed, established, and maintained an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruited, employed, trained, supervised and evaluated clinical staff
- Provide Clinical Supervision to meet OBHL requirements and for AZBBHE licensees
- Reviewed, established, and maintained patient care protocol and standards, ensured that all federal and State policies, regulations, and guidelines for client care were met
- Established and coordinated quality improvement, safety, and quality improvement initiatives as identified
- Established and implemented short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitored and evaluated programmatic and operational effectiveness, and effects changes required for improvement
- Collaborated with the administrators to ensure integration of clinical aspects of care with preventative services for children, adults, and families
- Oversaw the overall operations of clinical services
- Directed and coordinated program, and clinical educational and in-service activities for the agency
- Assisted with development and management of annual budgets for the organization and assists and performs periodic cost and productivity analyses as determined
- Recommended and participated in the development of agency policies and procedures
- Maintained compliance with contract requirements and related quality improvement initiatives and ensures utilization of ADHS Practice Guidelines and clinical best practices; Covered Services Manual, and other related provider manuals
- Represented the agency at provider network activities as well as to media, government agencies, funding agencies, staff, students, and/or the general public/local community
- Created linkages with organizations and institutions service uninsured, underinsured and under-served at-risk populations (e.g., Courts, Adult Probation Department, Adult Protective Services, etc.).
Education
Master of Science - Community Counseling
Mississippi State University
Bachelor of Science - Psychology
University of Southern Mississippi
Skills
Operational leadership
Corporate leadership
Policy development and optimization
Operational Oversight
Operating budgets
Business Management
Market strategies
Risk management
Strategic planning
Organizational leadership
Product development and expansion
Program oversight
Business planning
Staff Management
Excellent Communication
Analytical and Critical Thinking
Active Listening
Problem-Solving
Self-Motivated
Critical Thinking
Financial administration
Teambuilding
Training and Development
Certification
Licensed Professional Counselor
Timeline
Chief Executive Officer
COMMUNITY HEALTH ASSOCIATES
05.2020 - Current
Chief Operations Officer
COMMUNITY HEALTH ASSOCIATES
01.2020 - 05.2020
Chief Administrative Officer
COMMUNITY HEALTH ASSOCIATES
06.2018 - Current
Chief Growth & Development Officer
COMMUNITY HEALTH ASSOCIATES
02.2017 - 06.2018
Justice Services, Community Health Associates
05.2016 - 02.2017
Clinical Director of Adult Services
COMMUNITY HEALTH ASSOCIATES
08.2015 - 05.2016
Clinical Supervisor
COMMUNITY INTERVENTION ASSOCIATES
03.2015 - 08.2015
CLINICAL COORDINATOR
ARIZONA COUNSELING & TREATMENT SERVICES
02.2012 - 07.2015
Clinical Manager
ARIZONA COUNSELING & TREATMENT SERVICES
05.2010 - 02.2012
Children Therapist
Colorado River Indian Tribes, CRIT
10.2009 - 05.2010
Community intervention Associates
10.2005 - 04.2009
Master of Science - Community Counseling
Mississippi State University
Bachelor of Science - Psychology
University of Southern Mississippi