Stephanie Creed
Fredericksburg,Virginia
Summary
Proactive Care Manager and graduate student with a background in developing and promoting plans to maintain client health and wellness. A highly collaborative individual with skills in effective communication, time management, and organization who provides compassionate support in all tasks. Offering a strong understanding of quality service as well as federal and state regulations. Enthusiastic and eager to contribute to client success through hard work and attention to detail. Motivated to learn, grow, and excel in all environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Manager
Clarvida
10.2024 - Current
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records for a caseload of 65 in compliance with agency standards and regulations.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Care Manager Extender
Clarvida
02.2023 - 10.2024
- Provided support to Care Managers in the development and implementation of care plans and programs
- Assisted in the coordination of referrals to other providers and community agencies
- Responded to client inquiries and requests for assistance in a timely manner
- Assisted in developing care plans and implementing treatment plans for patients with chronic illnesses
- Provided assistance in coordinating services between primary care physicians, specialists, and insurance companies
- Performed data entry, scheduling, and administrative tasks as needed
Permanent Supportive Housing Case Manager
Pathway Homes
09.2022 - 01.2023
- Managed caseload of permanent supportive housing clients, focusing on safety, stability, and overall wellbeing
- Developed and implemented individualized service plans based on client needs, utilizing evidence-based practices
- Linked clients to resources and services including mental health, substance use, housing, and employment
- Conducted home visits to assess client progress and provide additional support
- Collaborated with external service providers and community organizations to ensure the client's access to resources
- Monitored and documented clients' progress in compliance with agency policies and external regulations
Mental Health Technician
Mary Washington Healthcare
11.2021 - 09.2022
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained standard of safety and security while escorting patients to and from groups, meals, visitations, and other activities.
- Performed scheduled patient safety checks and documented results to establish and maintain patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Assistant Group Home Manager
Rappahannock Area Community Services Board
04.2019 - 09.2022
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Offered learning opportunities to help residents develop important life skills.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Created customized care plans for a rotating caseload of 70+ individuals,, working with staff and families to assess and meet individual needs.
Residential Counselor
Rappahannock Area Community Services Board
03.2017 - 04.2019
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Utilized Avatar and Microsoft Word to fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided emotional as well as physical support for up to six residents on a daily basis.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Monitored and documented client progress toward meeting goals and objectives.
Personal Care Attendant
Public Partnerships LLC
11.2009 - 03.2017
- Cared for individuals with varying degrees of disabilities or developmental challenges.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Offered encouragement and positive reinforcement in times of need.
- Monitored clients' overall health and well-being and noted any significant changes.
- Used company software and databases to maintain records of services performed and patient conditions.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05.2024
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA05-2027
Associate of Arts and Science - Psychology
Germanna Community College
Fredericksburg, VA12.2014
Skills
- CPR/First Aid
- Crisis Intervention
- Epic, Avatar, and Guiding Care Trained
- Client assessments
- Resource utilization
- Care planning
- Clinical documentation
- Treatment management
Certification
- Equine Facilitated Learning, The HERD Institute - July 2025
Timeline
Care Manager
Clarvida
10.2024 - Current
Care Manager Extender
Clarvida
02.2023 - 10.2024
Permanent Supportive Housing Case Manager
Pathway Homes
09.2022 - 01.2023
Mental Health Technician
Mary Washington Healthcare
11.2021 - 09.2022
Assistant Group Home Manager
Rappahannock Area Community Services Board
04.2019 - 09.2022
Residential Counselor
Rappahannock Area Community Services Board
03.2017 - 04.2019
Personal Care Attendant
Public Partnerships LLC
11.2009 - 03.2017
Associate of Arts and Science - Psychology
Germanna Community College
Bachelor of Science - Psychology
Old Dominion University
Master of Arts - Clinical Mental Health Counseling
Liberty University