Stephanie Creel
Biloxi,MS
Summary
Professional with strong background in customer service and communication, prepared to excel in client interaction and support roles. Proven ability to enhance client satisfaction through effective problem-solving and responsiveness. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in conflict resolution, data entry, and time management, with proactive approach to meeting organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Contact Representative
Keesler Federal Credit Union
12.2024 - Current
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Managed member inquiries including checking / savings account activity, consumer loan billing, account balances, check verifications, member verifications and product upsell.
- Provided exceptional service by proactively addressing customers needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
Retail Associate
Hard Rock Cafe and Casino
04.2024 - 12.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- End of day cash management and balancing
Supervisor
Mullet Hop Trampoline Park
04.2021 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
05-2023
Skills
- Goal oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
- Customer service
- Strong interpersonal skills
- Cross-cultural sensitivity
- Problem-solving skills
Certification
- WorkKeys | Gold Level | NCRC
Languages
English
Full Professional
Timeline
Member Contact Representative - Keesler Federal Credit Union
12.2024 - Current
Retail Associate - Hard Rock Cafe and Casino
04.2024 - 12.2024
Supervisor - Mullet Hop Trampoline Park
04.2021 - 04.2024
St. Martin High School - High School Diploma,
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