Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Stephanie Crenshaw

Universal City,TX

Overview

14
14
years of professional experience
1
1
Certification

Work History

Ticket Counter Agent/Communications Coordinator

Unifi
02.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Maintained transaction security by verifying payment cards against identification.
  • Organized files and completed paperwork for each service action.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Managed multiple tasks in high-volume environment.
  • Tracked sales, service and rental records in computer system.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided callers with product and customer service information to foster brand loyalty.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.

CNA - Certified Nursing Assistant

SAN PEDRO MANOR
02.2018 - Current
  • Effectively communicate with nursing staff
  • Provide basic patient care needs as well as take vital signs and glucose levels
  • Document sensitive patient information while following HIPAA procedures.

Cna, Advanced Healthcare & Rehab
01.2017 - 02.2018
  • Document Sensitive Patient Data Communicate with staff, patient & family Provide activities of daily living Assist with basic patient needs

Unit Clerk/CNA

Methodist Health System
03.2016 - 09.2016
  • Perform various clerical duties relating to the updating and organizing of information on the nursing units as illustrated by the following: a.Maintenance tasks relating to chart order, chart accuracy and chart current data
  • B.Keep all necessary lists and schedules
  • C.Answer the telephone in a professional manner; direct calls to appropriate individuals and/or take messages
  • D.Stock units with office and medical supplies daily Coordinate with staff and keep open line of communication

Technical Support Specialist

Volt Workforce Solutions
09.2015 - 02.2016
  • Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
  • Documenting valuable client information
  • Accommodated client disabilities by recommending devices and techniques
  • Avoid legal challenges by monitoring compliance with service agreements.

Unit Clerk/CNA

Baptist Medical Center
06.2011 - 12.2012
  • Took vital signs and glucose levelsEntered valuable patient information in computer systemFed
  • Changed
  • And bathed patientsWorked well as a team with other CNA's, nurses and doctorsAssist in patient positioningInsure equipment is kept neat and available at all times

Morgage Auditor/Default Prevention

West Corporation
07.2010 - 05.2011
  • Help customers start home modification processCollect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non- compliance with laws, regulations, and management policiesPrepare detailed reports on audit findings

CNA - Certified Nursing Assistant

ESPLANADE GARDENS
11.2009 - 08.2010
  • Provide care for residents who are ill, injured, or need medical careHelp residents perform tasks that they may have difficulty doing on their own such as getting dressed, eating or taking care of hygieneTake residents vital signs and record and manage health files and recordsHelp make residents stay as comfortable as possible

Education

College Degree - Cosmetology

University of Cosmetology Arts & Sciences, Antonio Perrin

Certificate - Nurse Assistant

C.B. Nurse Aide Training
Killeen, TX
06.2009

High School Diploma -

C E Ellison High School
Killeen, TX
05.2006

Skills

  • National and International Security Clearance
  • Airline Regulations
  • General Customer and Administrative Support (eg Communications, printing, graphics, publications, equipment records, forms and daily reports)
  • Customer Transactions and Retention to include in and out processing for staff and customer processing of arrivals and departures
  • Maintaining Quality Assurance Standards
  • Product and Service Knowledge
  • Proving superior customer service and referring to the most appropriate personnel for resolution
  • Credit Card Applications
  • Social Perceptiveness
  • File Management
  • Managing Multiple Tasks with Ease
  • Time Management
  • Listening Skills
  • Problem-Solving Skills
  • Clerical Support
  • Opening and Closing Skills
  • Troubleshooting and Modifications as applicable
  • Communications Strategies
  • Microsoft Office (Microsoft Word, Excel, Outlook, PowerPoint and Access)
  • Word Processing and Spreadsheet

Certification

Cna Certified CNA Home Health Certified Nursing Assistant

Additional Information

  • Authorized to work in the US for any employer

Timeline

Ticket Counter Agent/Communications Coordinator

Unifi
02.2023 - Current

CNA - Certified Nursing Assistant

SAN PEDRO MANOR
02.2018 - Current

Cna, Advanced Healthcare & Rehab
01.2017 - 02.2018

Unit Clerk/CNA

Methodist Health System
03.2016 - 09.2016

Technical Support Specialist

Volt Workforce Solutions
09.2015 - 02.2016

Unit Clerk/CNA

Baptist Medical Center
06.2011 - 12.2012

Morgage Auditor/Default Prevention

West Corporation
07.2010 - 05.2011

CNA - Certified Nursing Assistant

ESPLANADE GARDENS
11.2009 - 08.2010

College Degree - Cosmetology

University of Cosmetology Arts & Sciences, Antonio Perrin

Certificate - Nurse Assistant

C.B. Nurse Aide Training

High School Diploma -

C E Ellison High School

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