Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Crespo

Brooksville,FL

Summary

Adept at streamlining operations and enhancing patient care, I leveraged HIPAA compliance knowledge and organizational competence at Access Healthcare to optimize documentation and improve administrative processes. My proactive approach to workflow coordination and patient confidentiality significantly boosted efficiency and patient satisfaction, showcasing my ability to meet and exceed employer expectations.

Overview

10
10
years of professional experience

Work History

Medical Administrative Assistant

Access Healthcare
03.2021 - Current
  • Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
  • Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
  • Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Followed up with insurance companies to secure timely payment.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
  • Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
  • Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems.
  • Called patients to confirm scheduled appointments day in advance.
  • Greeted patients and provided required paperwork to facilitate services.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Handle reduction request with attorney’s for auto accident and SNF cases.
  • Manage A/R
  • Manage Medical Records/Subpoenas

Medical Receptionist

Loving Life Today
05.2020 - 03.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Invoiced patients accurately in line with charging guidelines.

Medical Receptionist

Sports Care Physical Therapy
01.2018 - 02.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Supported office staff and operational requirements with administrative tasks.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Medical Administrative Assistant

Stand Up MRI
01.2014 - 01.2018
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Processed medical insurance claims and payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Registered patients and completed associated paperwork for accurate records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
  • Greeted patients and provided required paperwork to facilitate services.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Organized paperwork such as charts and reports for office and patient needs.

Education

Esthetician License -

Bene’s Career Academy
Brooksville, FL
07.2022

Skills

  • Patient care and confidentiality
  • HIPAA Compliance Knowledge
  • Patient Demographics
  • Workflow Coordination
  • Inventory Stocking
  • Referral Coordination
  • Appointment Scheduling
  • Medical Office Management
  • Medical Records Management
  • File Maintenance
  • Organizational Competence
  • Payment collection and processing
  • EMR Software
  • ICD-10 Coding
  • Meeting planning
  • Attention to detail

Timeline

Medical Administrative Assistant

Access Healthcare
03.2021 - Current

Medical Receptionist

Loving Life Today
05.2020 - 03.2021

Medical Receptionist

Sports Care Physical Therapy
01.2018 - 02.2020

Medical Administrative Assistant

Stand Up MRI
01.2014 - 01.2018

Esthetician License -

Bene’s Career Academy

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Stephanie Crespo