Stephanie Crew
Stone Mountain,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dekalb County School System
08.2019 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled 20-25 escalated calls efficiently, finding satisfactory resolutions for both customers and, company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Tutor/Secretary
Peace Baptist Church
08.2017 - 10.2024
- Increased a case load of 12 students comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and enthusiastically greeted callers.
Customer Service Representative
AT&T
03.2015 - 08.2019
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Business Education
Alabama A&M University
Normal, AL05.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Complaint resolution
- Payment processing
- Follow-up skills
Timeline
Customer Service Representative
Dekalb County School System
08.2019 - 11.2024
Tutor/Secretary
Peace Baptist Church
08.2017 - 10.2024
Customer Service Representative
AT&T
03.2015 - 08.2019
Bachelor of Arts - Business Education
Alabama A&M University
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