Stephanie Critchfield
Covina,CA
Summary
Responsible, proficient, Passionate and motivated with a drive for excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Direct Marketing Representative
Sunrun-Remote employee
01.2016 - Current
- Lead generation for solar companies
- Service customers in finding low cost solar.
- Managed prospect databases for accuracy and completeness to maintain high-quality outreach efforts that generated positive results.
- Fostered positive work environment by sharing best practices, providing constructive feedback, and actively participating in team meetings to drive continuous improvement.
- Nurtured strong working relationships with cross-functional teams including sales, customer service, operations, finance, legal affairs, and marketing to ensure seamless collaboration on campaigns.
- Maintained customer satisfaction levels by addressing concerns promptly and providing solutions tailored to individual needs.
- Ensured regulatory compliance in all marketing activities through diligent adherence to industry guidelines and best practices.
- Adjusted content of sale presentations by studying customers.
- Collaborated closely with sales teams to ensure consistent messaging across all channels and touchpoints.
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks.
Telesales
DS Services
02.2013 - 08.2015
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Record names, addresses, purchases, and reactions of prospects contacted
- Answer telephone calls from potential customers who have been solicited through advertisements
- Maintain records of contacts, accounts, and orders
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Teachers and Instructors, All Other
Kaplan K-12
01.2008 - 08.2012
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforce administration policies and rules governing students
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Observe students' performance, and record relevant data to assess progress
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
Education
Psychiatric technician program -
Hacienda La Puente Adult Education School
La Puente, CA08.2013
Skills
- Excellent Communication
- Active Listening - Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Service Orientation - Actively looking for ways to help people
- Writing - Communicating effectively in writing as appropriate for the needs of the audience
- Instructing - Teaching others how to do something
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
- Time Management - Managing one's own time and the time of others
- Multitasking Abilities
- Reliability
- Professionalism
Certification
CPR Certified
Timeline
Associate Direct Marketing Representative
Sunrun-Remote employee
01.2016 - Current
Telesales
DS Services
02.2013 - 08.2015
Teachers and Instructors, All Other
Kaplan K-12
01.2008 - 08.2012
Psychiatric technician program -
Hacienda La Puente Adult Education School
CPR Certified
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