Stephanie Cronin
Hudson Falls,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
Hudson Falls, NY
11.2016 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Administered Flu and COVID immunizations.
County Clerk
Washington County
383 Broadway Fort Edward, NY 12828
06.2005 - Current
- Performed routine data entry or document management.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Updated operational records or licensing information using computer terminals.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Stayed up-to-date on NY State laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued public notification of official activities or meetings.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Notary public.
Court Clerk
Kingsbury Town Court
Hudson Falls, NY
06.2002 - 06.2005
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Researched information in municipal archives upon request of public officials or private citizens.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Updated operational records or licensing information using computer terminals.
Dental Assistant
David Sherrick DDS
Queensbury, NY
09.1986 - 01.1994
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
Education
Certified Dental Assistant - Dental Assisting
Hudson Valley Community College
Troy, NY05.1986
High School Diploma -
Hudson Falls High School
Hudson Falls, NY06.1985
Skills
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Pharmacist Support
- Drug Inventory Control
- Patient Confidentiality
- Drug Storage Procedures
- Updating Medication Histories
- Insurance Billing
- Insurance Verification
- Workflow Optimization
- Prescription Verification
- HIPAA Regulations
- Filling Prescriptions
- Regulatory Compliance
- Purchasing
- Legal Notice Publishing
- Court Procedures
- Problem-Solving Abilities
- Account Management
- Activity Coordination
- Docket Management
- Meeting Preparation
- Customer Service
- Public Service
- File Management
- Schedule Management
- Database Management
- Database Updates
- Document Preparation
- Document Verification
- Data Verification
- Payment Collection
- Legal Terminology
- Application Review
- Report Preparation
- Records Management
- Office Management
- Document Review
- Staff Scheduling
- Researching Skills
- Fee Management
- Bank Deposits
- Money Handling
- Certified Pharmacy Technician (CPhT)
- Case File Preparation
- Telephone Etiquette
- Strong Organization
- Confidentiality
- Filing Systems
- Attention to Detail
- Professionalism
- Time Management
- Record Keeping
- Multitasking
- Calendar Management
- Financial Report Analysis
- Equipment Sterilization
- Patient Services
- Inventory Management
- Procedure Support
- Patient Education
- Medical Records Management
- Patient Scheduling
- Treatment Room Setup
- Dental Staff Support
- Data Confidentiality Measures
- Patient Intake Procedures
- Treatment Room Breakdown
- Dental Records
- Sterilization Techniques
- Dental Radiography
- X-Ray Processing
- CPR Certification
- Emergency Response Preparedness
- Continuing Education Commitment
- Dental Procedure Preparation
- Appointment Scheduling
- HIPAA Compliance Understanding
- Patient Record Maintenance
- Cross-Training Capabilities
- Equipment Maintenance
- Oral Surgery Assistance
- OSHA Regulations Knowledge
- Instrument Sterilization Techniques
- Pediatric Dental Care
- Instrument Tray Preparation
- Dental Billing
Timeline
Certified Pharmacy Technician
Walgreens
11.2016 - Current
County Clerk
Washington County
06.2005 - Current
Court Clerk
Kingsbury Town Court
06.2002 - 06.2005
Dental Assistant
David Sherrick DDS
09.1986 - 01.1994
Certified Dental Assistant - Dental Assisting
Hudson Valley Community College
High School Diploma -
Hudson Falls High School