Stephanie Crowley
Temple ,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Talented Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
H&E Equipment Services
06.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
Office Administrative Assistant/ Office Manager
All American Diesel And Tire
05.2022 - 05.2023
- Monitored office supplies to order and replenish stock when necessary.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Used excel and word to create presentations, reports and spreadsheets.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Opened, sorted and distributed incoming messages and correspondence to 12-person team.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Performed billing, collection and reporting functions for office.
- Arranged corporate and office conferences for company employees and guests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Created and updated records and files to maintain document compliance
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Responded to inquiries from callers seeking information
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
Office Manager
Genko Quality Cabinets
11.2020 - 05.2022
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Interacted with customers by phone, email or in-person to provide information.
- Accomplished multiple tasks within established timeframes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed office operations while scheduling appointments for department managers
Co-Owner and Operator
Jerrys Place
06.2018 - 07.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed day-to-day business operations
- Trained and motivated employees to perform daily business functions
- Established foundational processes for business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Evaluated suppliers to maintain cost controls and improve operations
Co-Owner and Operator
Fancy Pants Boutique
06.2016 - 06.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Established foundational processes for business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Evaluated suppliers to maintain cost controls and improve operations
- Trained and developed team members to build human capital
Front Desk/Receptionist
Target Logistics
06.2009 - 10.2010
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Screened visitors and issued badges to maintain safety and security.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Belton High School
Belton, TX06.2003
Skills
- Staff Training
- Team Management
- Office Management
- Photography Shoots
- Payroll Administration
- Deposit Collection
- Sorting and Delivering Mail
- Preparing Proposals
- Office Supplies and Inventory
- Invoice and Payment Tracking
- Mail and Package Distribution
- Contracts and Vendor Agreements
- Friendly and Relatable
Timeline
Inside Sales Representative
H&E Equipment Services
06.2023 - Current
Office Administrative Assistant/ Office Manager
All American Diesel And Tire
05.2022 - 05.2023
Office Manager
Genko Quality Cabinets
11.2020 - 05.2022
Co-Owner and Operator
Jerrys Place
06.2018 - 07.2021
Co-Owner and Operator
Fancy Pants Boutique
06.2016 - 06.2019
Front Desk/Receptionist
Target Logistics
06.2009 - 10.2010
High School Diploma -
Belton High School
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