Stephanie Crowner
Flagstaff ,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Flagstaff OBGYN
03.2017 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Dental Receptionist
North Country Health Care
01.2017 - 03.2017
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
Area Supervisor In Home Services Northern AZ
Marc Community Resources, Inc
06.2013 - 10.2016
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Planned sequence of operations and established schedule.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
No Degree - Medical Assisting
AZ College of Allied Health
Phoenix, AZ01.2011
High School Diploma -
Cactus High School
Glendale, AZ05.1993
Skills
- Project Coordination
- Document Control
- Business Operations Understanding
- Verbal and Written Communication
- Cash Handling
- Phone Call Direction
- Conflict Management
- Telephone Skills
- Problem-Solving Skills
- Administrative Skills
- Listening Skills
- High-Volume Environments
Certification
Level One Fingerprint Clearance Card
June2015-2025
Medical Assisting Certificate
Timeline
Front Office Receptionist
Flagstaff OBGYN
03.2017 - Current
Dental Receptionist
North Country Health Care
01.2017 - 03.2017
Area Supervisor In Home Services Northern AZ
Marc Community Resources, Inc
06.2013 - 10.2016
No Degree - Medical Assisting
AZ College of Allied Health
High School Diploma -
Cactus High School
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