Stephanie Cruz
Www.linkedin.com/in/stephanie-hernandez-cruz-4929b
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Mattituck-Laurel Veterinary Hospital
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
ASSISTANT MANAGER
Famous Footwear
Selden, NY
07.2022 - Current
- Handled money (registers, bank deposits, change orders, safe)
- Assist in utilizing store policies to reach goals
- Handled stock and shipments
- Operated POS
- Handled opening and closing procedures
- Time management
- Utilized knowledge of company products to make recommendations according to customer needs
SALES LEAD W/ KEYS
UGG
Riverhead, NY
10.2020 - 06.2022
- Helped customers according to their needs
- Overnights
- Handled money (bank deposits, safe, registers, change orders)
- Handled opening and closing procedures
- Trained new employees
- Assisted closely to stock manager
- Handled communication between employees and managers
SALES ASSOCIATE
Aeropostale
Riverhead, NY
07.2018 - 09.2021
- Tagged new merchandise for sale and updated signs
- Greeted and helped all customers
- Overnights
- Helped with floor moves
- Operated cash register and POS system
- Performed cleaning tasks
- Aided in loss prevention
Education
ASSOCIATE IN ARTS (A.A.) - ENGLISH
Suffolk County Community College
05.2023
HIGH SCHOOL DIPLOMA - undefined
Riverhead High School
06.2019
Bachelor of Arts - English
Stony Brook University
Stony Brook, NY05-2027
Skills
- Time management
- Telephone skills
- Verbal and written communication
- Appointment scheduling
- Multi-line telephone operation
- Veterinary software: Cornerstone
- Customer service
- Retail operations
- Store opening and closing
- Goals and performance
- Loss prevention
- Sales expertise
Certification
Animal Science
LANGUAGES
English - Bilingual
Spanish - Bilingual
Timeline
Receptionist
Mattituck-Laurel Veterinary Hospital
08.2023 - Current
ASSISTANT MANAGER
Famous Footwear
07.2022 - Current
SALES LEAD W/ KEYS
UGG
10.2020 - 06.2022
SALES ASSOCIATE
Aeropostale
07.2018 - 09.2021
HIGH SCHOOL DIPLOMA - undefined
Riverhead High School
ASSOCIATE IN ARTS (A.A.) - ENGLISH
Suffolk County Community College
Bachelor of Arts - English
Stony Brook University
Similar Profiles
Amanda LentzAmanda Lentz
Veterinary Assistant at Smithtown Village Animal HospitalVeterinary Assistant at Smithtown Village Animal Hospital
Kelly HarringtonKelly Harrington
Receptionist/Vet Assistant at Laurel Oaks Animal HospitalReceptionist/Vet Assistant at Laurel Oaks Animal Hospital
Bianca BogdanyBianca Bogdany
Per Diem Substitute Teacher at Eastport South Manor, Mattituck Cutchogue, and East Moriches School District'sPer Diem Substitute Teacher at Eastport South Manor, Mattituck Cutchogue, and East Moriches School District's
Ulises SuarezUlises Suarez
Supervisor of Operations at Imperial DrywallSupervisor of Operations at Imperial Drywall
Aaron AndressAaron Andress
Operations Center Operator - Nuclear Operator 4 at N3BOperations Center Operator - Nuclear Operator 4 at N3B