Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Cruz-Garcia

Manassas,VA

Summary

Transitioning from fast-paced restaurant environment where training and development were key responsibilities. Delivers effective training programs and fosters team collaboration. Seeks to leverage these skills in new field, aiming to drive team success and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Server Trainer

Fogo De Chão
05.2025 - Current
  • Trained new servers on menu knowledge and customer service standards.
  • Conducted role-playing exercises to improve staff confidence in guest interactions.

Customer Service Representative

Fogo De Chão
04.2025 - Current
  • Assisted customers with menu selections and dining inquiries, enhancing overall guest experience.
  • Handled customer complaints and feedback professionally, contributing to improved satisfaction rates.
  • Engaged with guests to create a welcoming atmosphere, fostering positive relationships and repeat visits.

Server

Fogo De Chão
12.2024 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Adapted quickly to changing restaurant conditions during peak service hours.
  • Engaged with customers to resolve any issues promptly, enhancing overall satisfaction.

Coordinator's Assistant

KSports Complex
09.2023 - 06.2025
  • Coordinated scheduling and logistics for team meetings and events to ensure timely execution.
  • Supported budget tracking processes by monitoring expenses and processing invoices accurately.
  • Researched best practices and proposed new initiatives for continuous improvement of workflows.

Youth Development Coach, Facility Staff

KSports Complex
03.2023 - 06.2025
  • Developed individualized coaching plans.
  • Mentored junior coaches, fostering a supportive environment for professional growth and knowledge sharing.
  • Collaborated with multidisciplinary teams to align coaching objectives with organizational goals.

Host, Cashier

Buffalo Wild Wings
08.2023 - 05.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere and positive first impressions.
  • Trained new cashiers on operational procedures, enhancing team efficiency and service quality.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
05-2027

High School Diploma -

Osbourn High School
Manassas, VA
05-2024

Skills

  • Positive attitude
  • Problem-solving
  • Time management
  • Effective leadership
  • Guest relations
  • Employee coaching

Certification

  • Certified Emergency Telecommunicator
  • Incident Command System Certification, FEMA
  • Financial Literacy Certification, W!SE

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Certified Server Trainer

Fogo De Chão
05.2025 - Current

Customer Service Representative

Fogo De Chão
04.2025 - Current

Server

Fogo De Chão
12.2024 - Current

Coordinator's Assistant

KSports Complex
09.2023 - 06.2025

Host, Cashier

Buffalo Wild Wings
08.2023 - 05.2024

Youth Development Coach, Facility Staff

KSports Complex
03.2023 - 06.2025

Associate of Science - Business Administration

Northern Virginia Community College

High School Diploma -

Osbourn High School

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