Stephanie Cuevas
La Mirada,CA
Summary
Highly-motivated employee with desire to take on new challenges. Great customer service, and team work skills . Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Bilingual speak Spanish and English.
Overview
10
10
years of professional experience
Work History
Event Manager
play play zone llc
Downey, CA
01.2019 - Current
- Coordinated with vendors to ensure timely delivery of materials for events.
- Served as primary contact person responsible for responding to inquiries about events.
- Resolved any issues that arose during the course of an event in a timely manner.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Maintained relationships with existing partners while cultivating new ones.
- Organized transportation schedules for staff members working at the event.
- Collaborated with marketing teams to create promotional materials for events.
- Assisted in developing strategies to increase attendance at events.
- Provided support to attendees before, during, and after the event as needed.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
Bilingual Customer Service Representative
Care More
Cerritos, CA
07.2015 - 01.2017
- Answered high volume incoming calls regarding membership benefits and services.
- bilingual calls Spanish and english
- enrolled new members
- member pcp assignment
- Handled customer complaints in an efficient and courteous manner.
- Verified identity information on new accounts using established procedures.
- Followed up with customers in regards to medications refills and pending authorizations
- Participated in team meetings to discuss customer service strategies and goals.
- Responded promptly to emails from members seeking assistance.
- Answered member Medicare questions about products and services.
- booked transportation for members
Education
Associate of Arts - Spanish
Cerritos College
Norwalk, CA01-2010
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-2006
Skills
- Logistics coordination
- Customer service and support
- Problem solving
- Team collaboration
- Relationship management
- Multilingual communication
- Client meetings and engagement
- Event marketing and registration
- Guest relations management
- Microsoft Office proficiency
- Typing speed of 50 WPM
- Organizational skills
- Interpersonal communication
- Written, verbal, and telephonic communication
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Event Manager
play play zone llc
01.2019 - Current
Bilingual Customer Service Representative
Care More
07.2015 - 01.2017
Associate of Arts - Spanish
Cerritos College
High School Diploma -
Bell Gardens High School
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