Stephanie Cullinane
Corona,Ca.
Summary
Customer-focused Flight Attendant with exceptional safety and service skills, skilled in creating a welcoming atmosphere for all passengers. Proven ability to diffuse volatile situations with professionalism and poise, ensuring a safe and pleasant travel experience. Recognized for delivering best-in-class customer service while fostering positive relationships through friendliness and attentiveness. Committed to upholding the highest safety standards and enhancing passenger satisfaction on every flight.
Overview
15
15
years of professional experience
Work History
Sales Associate
Clarins USA
07.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with management to develop training programs that enhanced team effectiveness.
- Developed product knowledge to provide informed recommendations, driving sales growth.
- Trained new associates on sales techniques and company policies, fostering team development.
- Implemented promotional displays, increasing product visibility and attracting customer interest.
Esthetician Instructor
Paul Mitchell The School Temecula
07.2022 - 07.2025
- Responsible for following curriculum to teach a class full of Esthetician students how to pass the California State board so that they get their license and become the best Future professional in the beauty Industry.
- Able to provide information and knowledge to all students, And accommodate students with learning disabilities.
- Mentored Future estheticians in advanced techniques and customer service best practices.
- Creating daily lesson plans to help make learning more exciting and consistent for students.
- Assessed student performance and provided constructive feedback for improvement.
- Stayed current with industry trends through continuous education and professional development workshops.
Esthetician Instructor
Salon Success Academy
06.2020 - 11.2021
- Responsible for following curriculum to teach a class full of Esthetician students.
- Implemented sanitation protocols to maintain a safe and compliant work environment.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Able to provide information and knowledge to all students, And accommodate students with learning disabilities.
- Creating daily lesson plans to help make learning more exciting and consistent for students.
- Mentored Future estheticians in advanced techniques and customer service best practices.
Counter Manager for Anastasia Beverly Hills
Nordstrom
06.2017 - 06.2020
- Responsible for managing the sub-department, Anastasia Beverly Hills.
- Service and sales driven position.
- Led team in executing customer service excellence and achieving sales goals through effective product knowledge training.
- Being an owner at heart has helped to shape my drive towards my current position and truly take pride in how my customers see their experience with me at Nordstrom.
- Maintain relationships with loyal customers by constantly keeping them in the know of new products, current events, and upcoming events.
- Responsible for ordering my Counter’s supplies and keeping track of inventory.
- Motivated and driven by goals for myself and my team.
Resort Coordinator
Glen Ivy Hot Springs
06.2016 - 06.2017
- Checked in guests while coordinating their day
- Booked appointments for services
- Assisted in Spa refreshments such as cleaning and re-stocking
- Provided tours to guests on their first time visiting
- Offered upgrades on services
- Worked in Salon environment and massage buildings, checked in guest of appointment
- Assisted in all departments of Spa when needed
Guest Service Teammate
Virgin America
04.2015 - 06.2016
- Representing the Virgin brand as the initial contact.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Aided in increasing the profitability of the airline through upgrades and accessory sales
- Briefed flight attendants and pilots on passenger manifest to ensure secure flight prior to boarding
- Communicated with airport operations to coordinate arrival & departure of aircraft
- Responsible for verifying documentation and itineraries
- Ensured a positive experience for the guest
- Assisted in managing passenger check-in processes, ensuring smooth operations and adherence to protocols.
- Collaborated with team members to enhance guest experiences through effective communication and support.
- Trained to assist disabled guests through departure gate
Teller
Citibank
05.2012 - 04.2015
- Cash handling and accountable for all funds
- Performing safety procedures related to security, fund management, customer safety
- Serving clients’ banking needs such as deposits, withdrawals, transfers and more
- Responsible for protecting the Citi brand of a global name
- Contributed positively to the top Citi branch in Orange County by being the liaison between account holder and bank
- Facility meeting between customer and banker and ensured effectiveness
Flight Attendant
Pinnacle Airlines Corp.
06.2010 - 04.2012
- Delivered exceptional customer service, ensuring passenger comfort and safety during flights.
- Providing customer service that leaves them wanting to choose us for future travel plans
- Coordinated emergency procedures, maintaining calm and efficiency in high-pressure situations.
- Greet the guests with a friendly smile and enthusiasm
- Meet all FAA requirements for safety regulations
- Assist all special needs passengers
- Provided customer with safety and flight information and served inflight refreshments.
- Collaborated with crew members to ensure seamless operations and adherence to schedules.
- Managed in-flight services, including meal distribution and beverage service, optimizing passenger satisfaction.
Education
High School -
Buena Vista High School
Corona, California01.2008
Salon Success Academy - undefined
Florida Salon Success Academy
Corona, California01.2017
The Airline Academy - undefined
The Airline Academy
Daytona Beach01.2010
Skills
- Customer service
- Teamwork and collaboration
- Works well within a team but also a leader
- Service oriented
- Enjoys ensuring customer satisfaction
- Problem-solving skills
- Time management
- Reliability and punctuality
- Conflict resolution
- Guest services
- Adaptability and flexibility
Languages
Fluent in English with knowledge of Spanish and German
Timeline
Sales Associate
Clarins USA
07.2025 - Current
Esthetician Instructor
Paul Mitchell The School Temecula
07.2022 - 07.2025
Esthetician Instructor
Salon Success Academy
06.2020 - 11.2021
Counter Manager for Anastasia Beverly Hills
Nordstrom
06.2017 - 06.2020
Resort Coordinator
Glen Ivy Hot Springs
06.2016 - 06.2017
Guest Service Teammate
Virgin America
04.2015 - 06.2016
Teller
Citibank
05.2012 - 04.2015
Flight Attendant
Pinnacle Airlines Corp.
06.2010 - 04.2012
Salon Success Academy - undefined
Florida Salon Success Academy
The Airline Academy - undefined
The Airline Academy
High School -
Buena Vista High School