Summary
Overview
Work History
Skills
Timeline
Generic

Stephanie Culver

Bertram,TX

Summary

Strong background in overseeing restaurant operations and enhancing customer satisfaction. Successfully managed teams to ensure smooth daily operations and exceptional service. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Assistant General Manager

Bluebonnet Café
01.2020 - Current
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Manager

Oasis on Lake Travis
01.2016 - 09.2020
  • Supervised opening and closing shifts following proper procedures
  • Accurately and professionally handled all money for each shift
  • Work closely with other managers to help deliver a positive work environment
  • Utilized the L.A.S.T approach when handling guest complaints. Listen, Apologize, Solve, and Thank.

Lead Server

IHOP
01.2009 - 01.2016
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Escalated Complaints Specialist

Sears Teleserv
01.2005 - 01.2009
  • Championed a customer-centric culture within the organization, leading by example through empathetic engagement with complainants and proactive problem-solving abilities.
  • Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
  • Maintained up-to-date knowledge of industry regulations and best practices in dispute resolution, applying this expertise to achieve positive outcomes for both customers and the company alike.
  • Maintained detailed records of all escalated complaints, identifying trends and recommending improvements where necessary.

Skills

  • Staff Management and Development
  • Inventory Control
  • Operations Management
  • Team leadership expertise
  • Food safety and sanitation
  • Employee Scheduling
  • Training and development background
  • Customer Retention
  • Complaint Handling
  • Call center experience
  • Work Ethic and Integrity
  • Patience and Empathy

Timeline

Assistant General Manager

Bluebonnet Café
01.2020 - Current

Manager

Oasis on Lake Travis
01.2016 - 09.2020

Lead Server

IHOP
01.2009 - 01.2016

Escalated Complaints Specialist

Sears Teleserv
01.2005 - 01.2009

Similar Profiles

CREATE PROFILE
Stephanie Culver