Professional IT analyst with a strong background in system analysis, troubleshooting and technical support. Focused on delivering impactful solutions, consistently adapting to changing needs and improving operational efficiency. Strong understanding of problem-solving methodologies and team collaboration techniques to ensure successful project outcomes.
Work History
Paralegal
Law Offices of Charles Ferris
Conducted legal research, prepared court documents, managed client communications, organized filing, performed transcription, and processed billing.
Restaurant Manager/Owner
Bread Box Cafe
Coordinated staff schedules and managed accounting functions, including accounts payable and receivable, while overseeing supply orders and performing roles as waitress, bartender, and cook.
Multiple (Secretary to Senior IT Analyst)
16 Years 1 Month
MaineGeneral Health | 07.2010 - Current
Secretary - Managed scheduling appointments for patients and maintained accurate records and files, supporting compliance with organizational policies.
Secretary - Facilitated communication between departments, enhancing collaboration and information flow.
Secretary - Verified Insurance benefits for patients and conducted patient testing for medical staff.
Patient Access/Soarian Trainer - Developed training materials to enhance learner engagement and retention.
Patient Access/Soarian Trainer - Collaborated with department leaders to identify training needs aligned with strategic goals.
Senior IT Analyst - Led cross-functional projects to implement new IT solutions aligning with business objectives.
Senior IT Analyst - Developed and maintained comprehensive documentation for system configurations and processes.
Senior IT Analyst - Collaborated with stakeholders to gather requirements and design effective technical solutions.
Senior IT Analyst - Evaluated emerging technologies to recommend enhancements that support strategic initiatives.
Senior IT Analyst - Optimized existing IT systems through targeted upgrades, improving reliability and user satisfaction.
All Roles - Handled sensitive information discreetly, maintaining confidentiality when managing patient files.