Stephanie Cummings
Lavaca,AR
Summary
Excelled in a fast-paced setting, enhancing customer satisfaction and operational efficiency. Demonstrated strong teamwork and exceptional customer service and interpersonal skills, leading to improved service delivery and customer satisfactory. Skilled in cash handling and training, adept at fostering positive relationships and resolving complaints effectively. Loyal employee with a great deal of integrity.
Overview
12
12
years of professional experience
Work History
Restaurant Team Member
LeAnn Ellison
06.2012 - 06.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Supported management by assisting with inventory control measures, reducing waste costs over time.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Operational standards
- Recordkeeping
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Service prioritization
- Relationship Management
- Delegating obligations
Timeline
Restaurant Team Member
LeAnn Ellison
06.2012 - 06.2024
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