Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Curatolo

West Deptford

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

10
10
years of professional experience

Work History

Player Support Agent

Rush Street Interactive
Collingswood
05.2025 - Current
  • Ability to multitask
  • Communicate effectively with players and address both comments and concerns through live chat, emails, and phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
  • Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creation and an enjoyable gaming experience.)
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Assist players and respond to inquiries in community chat

Installer

Atlas Flasher & Supply Co. Inc
Swedesboro
08.2019 - 05.2025
  • Sheet Metal
  • Company Vehicle Maintenance
  • Loading and Unloading
  • Customer Service
  • Hospitality and Accommodation

Cashier

Shop Rite
West Deptford
01.2019 - 08.2019
  • Cash out customers orders
  • Provided efficient and courteous service to customers.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Greeted and informed customers of products, fostering positive store experiences.
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.

Cashier

Lowe's Hotel
Orlando
01.2018 - 12.2018
  • Cashiering
  • Guest service
  • Cleaning
  • Handle guest orders
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Provided efficient and courteous service to customers.

Customer Service Agent

Dunkin Donuts
Orlando
06.2016 - 06.2017
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
  • Kept up-to-date on new products, services, promotions, and pricing structures.
  • Built and maintained positive working relationships with co-workers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed customer orders and ensured the accuracy of their purchases.

Attraction Attendant

Universal Studios ET Ride
Orlando
06.2016 - 11.2016
  • Loading and unloading guests
  • Insure guest safety
  • Maintain ride cleanliness
  • Helped train new employees on operating procedures within the attraction area.
  • Developed strong problem solving skills by resolving guest issues in a timely and efficient manner.
  • Utilized computer systems to process tickets, check IDs, and register customers for special events.

Dispatcher

BAGS Valet Third Party, Disney Polynesian Resort
Orlando
06.2015 - 06.2016
  • Oversaw dispatch activities and enforced compliance with laws and regulations.
  • Assigned loads to drivers based on designated routes and driver location.
  • Managed data entry and documentation for deliveries.
  • Implemented strategies to optimize productivity within the dispatch team.

Education

HIGH SCHOOL DIPLOMA -

West Orange High School
Winter Garden, Florida
05.2016

Skills

  • Customer Service
  • Hospitality and Accommodation
  • Cashiering
  • Guest service
  • Handle guest orders
  • Player support
  • Promotions knowledge
  • Live chat assistance
  • Problem solving

Timeline

Player Support Agent

Rush Street Interactive
05.2025 - Current

Installer

Atlas Flasher & Supply Co. Inc
08.2019 - 05.2025

Cashier

Shop Rite
01.2019 - 08.2019

Cashier

Lowe's Hotel
01.2018 - 12.2018

Customer Service Agent

Dunkin Donuts
06.2016 - 06.2017

Attraction Attendant

Universal Studios ET Ride
06.2016 - 11.2016

Dispatcher

BAGS Valet Third Party, Disney Polynesian Resort
06.2015 - 06.2016

HIGH SCHOOL DIPLOMA -

West Orange High School

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