Stephanie Curioso
Pasadena,CA
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Server
Mrs. Fish/Perch LA
02.2023 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks, wine, liquors to enhance sales numbers.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested wine pairings to go with specific menu items.
Server
Sushi Enya
09.2022 - Current
- Resolve guest complaints promptly and professionally
- Be highly aware of customer needs and expectations
- Participate in all teamwork activities to meet assigned objectives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Niko Niko Sushi Restaurant
11.2019 - 11.2022
- Efficient and effective multi-tasking while handling dine in and take out orders
- Create friendly and safe environment for all customers by following health and safety procedures
- Encourage positive communication with co-workers to provide excellent customer service
- Promote items to increase revenue and tips
- Be knowledgeable of entire menu to relay correct information
Front Desk Receptionist/Assistant
The Oaks Of Pasadena
03.2020 - 07.2022
- Address residents, workers and visitors' needs and constantly communicate necessary information with manager
- Answer central telephone system while filtering messages and direct calls accordingly including emergency cases.
- Schedule daily appointments for residents along with rides and in house workshops
- Assist manager in performing day-to-day activities
- In charge of decorating facilities and building daily food menus
- Input and organize important documents into computer; accounting for expenditures in work materials and supplies in addition to residents' tabs
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Hostess/server
LA Cha Cha
06.2022 - 09.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server/Floor Manager
Gen Korean BBQ
11.2018 - 04.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Head Server/Supervisor
Tomomi Sushi
05.2014 - 08.2019
- Build loyal clientele through friendly interactions
- Assist with guest inquiries, take-out orders and restaurant cleanliness
- Appraise staff performance and provide feedback to improve productivity
- Organize and supervise shifts for all servers.
- Evaluated work of number floor employees to improve performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
License - Cosmetology
Paul Mitchell The School
Pasadena, CA08.2023
Some College (No Degree) - Business
Pasadena City College
Pasadena, CAHigh School Diploma -
Arroyo High School
El Monte, CA06.2013
Skills
- Detail Oriented and Highly Organized
- Excellent Worker
- Reliable and Trustworthy
- Verbal and Written Communication
- Managerial Skills
Additional Information
- AWARDS , Food Handling Certificate, RBS Certificate.
- LANGUAGES English/Spanish.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Mrs. Fish/Perch LA
02.2023 - Current
Server
Sushi Enya
09.2022 - Current
Hostess/server
LA Cha Cha
06.2022 - 09.2022
Front Desk Receptionist/Assistant
The Oaks Of Pasadena
03.2020 - 07.2022
Server
Niko Niko Sushi Restaurant
11.2019 - 11.2022
Server/Floor Manager
Gen Korean BBQ
11.2018 - 04.2019
Head Server/Supervisor
Tomomi Sushi
05.2014 - 08.2019
License - Cosmetology
Paul Mitchell The School
Some College (No Degree) - Business
Pasadena City College
High School Diploma -
Arroyo High School
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