Stephanie Curtin
Loudon,US
Summary
Accomplished professional with over 20 years of experience in office operations and customer service. Expertise includes managing daily tasks such as vault balancing, scheduling, and account openings while ensuring compliance with operational standards. Proven skills in sales, staff coaching, and customer issue resolution, with a reputation for being a trusted resource for both staff and clients.
I’m currently participating in The Leadership Program at BNH.
Overview
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Banking Office Specialist
Bank of New Hampshire
Concord, US
08.2003 - Current
- I open accounts, run a teller drawer, and provide quality customer service with an emphasis on confidentiality.
- Assisted in daily office operations, including opening/closing, ordering/shipping cash, and balancing the vault to maintain financial integrity.
- Managed daily office operations to ensure efficient workflow and organization.
- Created monthly schedule and ensured adherence to operational standards to optimize office efficiency.
- Engaged in sales activities, coaching staff, and resolving customer concerns to enhance service quality and drive customer satisfaction.
- Engaged in sales activities to promote products and services.
- I am relied on by staff and customers who have questions and many customers specifically ask to speak with me.
- I am currently the 2nd most senior employee in the office.
- Guided customers in navigating services and products offered.
- Excellent verbal communication
- Customer service
- Money management
- Cash Handling
- Internal auditing
- Cash handling policies
- Customer needs assessment
- Reports and documents
- Customer relations
- Request prioritization
- Time management skills
- Multi-Task Management
- Provided training to new staff on office systems and customer service protocols.
- Maintained positive working relationship with fellow staff and management.
Education
High School -
Merrimack Valley High School
Concord, NH 01.1987 - 06.1990
Skills
- Cash Handling
- Financial management
- Internal auditing
- Reports and documents
- Sales
- Customer service
- Customer focus
- Needs assessment
- Customer relations
- Time management
- Task management
- Prioritization
- Verbal communication
- Telephone etiquette
- Computer literate
- Task management
Accomplishments
- ABA Supervisor/Team Leader Certificate
- ABA Branch Manager Certificate
- ABA Customer Service Certificate
- ABA Personal Banker Certificate
Timeline
Banking Office Specialist
Bank of New Hampshire
08.2003 - Current
High School -
Merrimack Valley High School
01.1987 - 06.1990