Stephanie Curtis
Sheridan,AR
Summary
Versatile and dynamic, adept at balancing attention to detail with exceptional time management skills, honed across diverse roles from McDonald's Restaurant to self-employed contractor roles. Leveraged customer service excellence and roofing expertise to enhance client satisfaction and operational efficiency, contributing to a notable increase in repeat business.
Overview
2027
2027
years of professional experience
Work History
Laborer
Self Employed Writer
Cook and Server
Riverside Grocery & Catering
06.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Boiler Operator
State of Arkansas
08.2023 - 11.2026
- Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
- Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
- Managed inventory of spare parts and tools, maintaining an organized workspace for efficient repairs.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
- Observed pressure, temperature and draft meters to verify correct operation of automatic combustion control systems, feed water regulators and burners.
- Adjusted valves and controls to set specified water level and steam pressure of boiler.
- Verified appropriate degree of water softness by maintaining chemical treatment programs and regulating steam flow.
- Used automatic gas feeds and pumps to fire gas-fed boilers.
- Trained Number new operators on job responsibilities and safety issues and standards.
Independent Contractor
Self-employeed
03.2012 - 05.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Frequently inspected production area to verify proper equipment operation.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
Salesperson
Self-employeed
02.2009 - 04.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
Cashier
Big Red
06.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Retail Merchandiser
T-ROC
01.2022 - 03.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
- Enhanced store sales through effective product placement and targeted promotions.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Pre-assembled containers to be easily selected by packing associates.
- Safely and securely loaded items to prevent damage during transport.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Tire Repair Technician
D&S Tires
04.2018 - 05.2021
- Performed thorough inspections of tires to identify damage or wear requiring attention, prioritizing customer safety above all else.
- Demonstrated exceptional attention to detail when balancing and aligning tires, ensuring a smooth ride for customers postservice.
- Utilized advanced diagnostic equipment to accurately assess the condition of tires before making recommendations for repair or replacement options.
- Handled warranty claims on defective tires professionally, ensuring timely resolution for both customers and suppliers alike.
- Educated customers on proper tire care techniques such as inflation pressure maintenance, rotation schedules, alignment checks among others leading to an increase in return business rates.
- Promoted sustainability within the shop by implementing environmentally friendly practices like recycling used tires, waste oil disposal properly managing hazardous materials storage.
- Maintained a safe work environment by adhering to established safety procedures and guidelines during tire repairs.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Identified problems and replaced worn tires on variety of vehicles.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Utilized specialized tools and equipment to safely remove and install tires.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Educated customers about tire maintenance, repair and replacement.
- Obtained quotes for tires from vendors and negotiated prices.
Sawmill Clean up
Idaho Timber Sawmill
10.2020 - 11.2020
- Managed waste disposal processes responsibly, adhering to environmental regulations and minimizing ecological impact.
- Promoted a safe work environment by properly disposing of hazardous materials according to established guidelines.
- Reduced cross-contamination risks with thorough sanitization of equipment and surfaces in the workspace.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Roofer
Garlington Roofing
04.2009 - 11.2017
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Followed manufacturer instructions and specifications to perform proper installation.
- Reduced project costs by effectively managing materials, labor, and equipment resources for optimal efficiency.
- Contributed to a positive work environment within the team by fostering open communication channels between colleagues and supervisors alike.
- Conducted thorough inspections to identify roofing issues, preventing potential leaks and damages.
- Adapted to challenging weather conditions, ensuring project continuity and worker safety.
- Cleaned up work areas upon completion of projects.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Applied roof coatings to protect roof and extend lifespan.
- Adjusted roof flashing to maximize drainage.
- Assisted with installation of gutters and downspouts.
- Installed roof insulation to reduce energy costs.
Crew Member,cook, Cashier,server,
McDonald's Restaurant
12.2015 - 09.2016
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Contributed to positive workplace morale through effective communication and teamwork skills.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Fostered strong relationships with customers, addressing their concerns professionally and providing prompt resolutions when needed.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Cleaned and sanitized work areas, utensils and equipment.
- Monitored food temperatures to meet quality and safety standards.
- Reduced customer waiting by batch cooking popular items during rush times.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
Housekeeper
Housekeeping
08.2012 - 01.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
Car Audio Installer
Music Mart
11.2009 - 06.2011
- Consistently adhered to safety protocols during installations, minimizing workplace accidents and ensuring the wellbeing of both team members and clients.
- Increased company revenue by effectively upselling additional products and services during installation consultations.
- Contributed to a positive company culture by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Maintained a clean and organized workspace, contributing to a professional environment for customers and colleagues alike.
- Conducted thorough pre-installation assessments to identify client needs, recommending suitable equipment options accordingly.
- Collaborated with team members to complete complex installations, ensuring optimal system performance and functionality.
- Established trusted relationships with suppliers, negotiating favorable deals on equipment purchases that ultimately benefited both the company''s bottom line as well as its clientele.
- Kept accurate records of completed projects, facilitating effective inventory management and prompt reordering when necessary.
- Assisted clients in understanding their new audio systems'' features and functions post-installation, ensuring comfortable operation moving forward.
- Implemented time-saving techniques during installations, optimizing workflow while maintaining high standards of quality workmanship.
- Performed regular equipment maintenance checks to ensure all tools were in good working order, reducing downtime due to malfunctions or repairs.
- Installed new wiring and connections to complete connections and bypass cable faults.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Tracked diagnostic results and collaborated with managers to resolve issues.
- Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs.
- Built special wood, fiberglass and carpet enclosures to hold equipment and minimize shifting.
Childcare Provider
Self-employeed
10.2006 - 07.2010
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Assisted children with homework and school projects, enhancing academic support.
- Strengthened children's early literacy and math skills with engaging, educational activities.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
None -
White Hall High School
White Hall, ARSkills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
- Job site cleanup
- Punctual and reliable
- Customer service
- Physical strength
- Truck loading and unloading
- Safety procedures
- Hand-eye coordination
- Carrying heavy loads
- State Driver's license
- Clean driving record
- Endurance and stamina
- Landscaping
- Concrete work
- Painting
- Ditch digging
- Tool retrieval
- Drywalling
- Drywall installation
- Blueprint reading
- Flooring installation
- Roofing
- Project estimation and bidding
- Roof repair
- Hand and power tools
- Proper lifting techniques
- Debris removal
- Ladder safety
- Team player
- Gravel spreading
- Caulking and sealing
- Plumbing basics
- Maintenance and repair
- Team lifting
Timeline
Cook and Server
Riverside Grocery & Catering
06.2024 - Current
Boiler Operator
State of Arkansas
08.2023 - 11.2026
Cashier
Big Red
06.2022 - 09.2022
Retail Merchandiser
T-ROC
01.2022 - 03.2022
Sawmill Clean up
Idaho Timber Sawmill
10.2020 - 11.2020
Tire Repair Technician
D&S Tires
04.2018 - 05.2021
Crew Member,cook, Cashier,server,
McDonald's Restaurant
12.2015 - 09.2016
Housekeeper
Housekeeping
08.2012 - 01.2014
Independent Contractor
Self-employeed
03.2012 - 05.2023
Car Audio Installer
Music Mart
11.2009 - 06.2011
Roofer
Garlington Roofing
04.2009 - 11.2017
Salesperson
Self-employeed
02.2009 - 04.2023
Childcare Provider
Self-employeed
10.2006 - 07.2010
Laborer
Self Employed Writer
None -
White Hall High School