Stephanie Curtis
Magnit Global
Killeen,TX
16
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Internal Operations Technician
4 Years 1 Month- Coordinated and processed information for small group bid and renewal processes
- Assisted Sales staff with internal administrative duties
- Identified, reviewed, researched, and processed small group bid requests
- Resolved issues by communicating with internal and external customers
- Responded to high volume of calls, e-mails, and faxes on bid status within established timeframes
- Generated and processed Disclosure packet for renewing groups
- Met quality, quantity, and timeliness standards to achieve performance goals
- Demonstrated and maintained working knowledge of required systems, procedures, forms, and manuals
- Collaborated with team members to ensure smooth operations and customer satisfaction.
Member Services Representative
5 Years 3 Months- Responded to and resolved customer service inquiries and issues on the first call by identifying the topic and type of assistance needed
- Educated customers on the fundamentals and benefits of consumer-driven health care, guiding them on selecting the best benefit plan options and maximizing the value of their health plan benefits
- Contacted care providers on behalf of customers to assist with appointment scheduling or connections with internal specialists for assistance
- Assisted customers in navigating company websites and encouraged them to become self-sufficient in using these tools
- Coordinated and processed information required for small group bid and renewal processes
- Communicated with internal and external customers to resolve issues related to bid requests and renewal packets
- Met quality, quantity, and timeliness standards to achieve department performance goals
- Demonstrated and maintained current working knowledge of required systems, procedures, and manuals
Home Health Caregiver
7 Years 1 Month- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Administered medication and monitored health conditions to ensure patient well-being and safety.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Trained and mentored new caregivers, enhancing team efficiency and quality of care delivery.
- Implemented effective communication strategies to build trust with patients and families, fostering positive relationships.
- Streamlined documentation processes for patient records, ensuring compliance with healthcare regulations and standards.
- Conducted regular assessments of patient needs, adapting care strategies to improve outcomes consistently.
- Led initiatives to enhance caregiver training programs, resulting in improved service delivery and client satisfaction.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
- Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
Healthcare Customer Service Representative
2 Years 1 Month- Provided exceptional support for healthcare inquiries, promoting patient satisfaction and addressing concerns.
- Handled high-volume calls with professionalism and empathy in every interaction.
- Informed patients about health plan benefits to enhance their understanding of available services.
- Partnered with interdisciplinary teams to optimize processes and improve patient access to care.
- Complied with HIPAA regulations when managing sensitive patient information, safeguarding client privacy.
- Improved patient satisfaction by effectively resolving healthcare-related inquiries.
- Navigated difficult conversations with compassion and professionalism to deescalate tense situations while focusing on solutions.
- Expanded knowledge of medical terminology and insurance policies through ongoing learning to enhance communication accuracy.
- Collected information, assessed callers' needs, and educated them on essential policies and procedures.
- Streamlined service times by efficiently triaging incoming calls and directing patients to the appropriate department.
Education
Associate of Science - Health and Human Science
- I'm thrilled to announce that I've achieved a spot on the Dean's list for maintaining a perfect GPA of 4.0!
- GPA: 4.0
Skills
Utilized computer skills to assist in various tasks.
Facilitated communication with team members and clients.
Demonstrated proficiency in English for effective interactions.
Operated Microsoft Word for document creation and editing.
Leveraged Microsoft Excel for data organization and analysis.
Supported team initiatives through leadership and guidance.
Conducted physical examinations with attention to detail.
Provided exceptional customer service to enhance client satisfaction.
Organized tasks efficiently through effective time management.
Reviewed documentation for accuracy and compliance.
Timeline
Internal Operations Technician
Magnit Global
09.2022 - CurrentRead More
Member Services Representative
Concentrix
06.2017 - 09.2022Read More
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
04.2015 - 05.2017Read More
Home Health Caregiver
Girling Community Care
05.2010 - 06.2017Read More
Ultimate Medical Academy
Associate of Science from Health and Human Science
Read More