Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Stephanie C Willms, PMP

Pearland,TX

Summary

Dynamic project manager with over 15 years of extensive experience in directing migrations, onboarding new clients, and implementing tailored solutions. Proven track record in functional management, process engineering, and requirements analysis. Adept at leading multi-disciplinary teams of varying sizes to successfully deliver complex projects within scope, on time, and under budget. Committed to fostering collaboration and efficiency to achieve project goals and drive organizational success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Product Owner

Sertifi
03.2023 - 10.2024
  • Oversaw the Integrations Roadmap, including prioritization, value definition, and strategic planning for technology components essential to driving business outcomes.
  • Coordinated and managed the Business Acceptance Testing (BAT) process to ensure alignment with business needs and successful validation of new functionalities.
  • Lead the execution of Customer Pilots for new integration solutions, ensuring smooth deployment and feedback collection.
  • Managed comprehensive documentation, including implementation guides, training materials, and sales collateral.
  • Conducted training sessions for business stakeholders on newly implemented integrations, ensuring effective knowledge transfer.
  • Collaborated with business units and customers to gather and analyze requirements for new features or functionalities.
  • Maintained and documented requirements in Jira for accurate tracking and alignment with development teams.

Sr. Business System Analyst

Aspenware
05.2022 - 01.2023
  • Managed project documentation, including Capability Mappings and other relevant materials for all assigned projects.
  • Collaborated with Product Manager(s) and customers to gather and refine requirements for new functionalities.
  • Documented and maintain requirements in Jira for clear tracking and communication.
  • Partnered with Product Manager(s) and the Development team to prioritize requirements based on business needs.
  • Acted as a liaison between the product and development teams, ensuring alignment and smooth communication.
  • Lead user testing initiatives to validate functionality and ensure optimal user experience.
  • Provided support for Quality Assurance (QA) processes as needed.

Business System Analyst

Amadeus
02.2018 - 05.2022
  • Collaborated with Product Manager(s) and customers to gather and define requirements for new functionalities.
  • Documented requirements in Rally for effective tracking and communication.
  • Worked closely with Product Manager(s) and the Development team to prioritize requirements based on business goals.
  • Acted as a liaison between the product and development teams, ensuring clear communication and alignment.
  • Defined and communicated priorities, assessed value, and planned technology components to drive business value.
  • Mentored junior team members, providing guidance and support to enhance their skills and development.

Project Manager of Technologies

American Express Global Business Travel
09.2016 - 02.2018
  • Managed the market migration of the mid-office system, ensuring necessary market resources were available for testing and promptly escalating any issues during development and testing.
  • Led the successful migration of the Queue Management System, delivering the project three months ahead of schedule.
  • Continued to manage the Queue Management System post-launch, collaborating with the vendor to prioritize enhancements and resolve issues while handling escalations efficiently.
  • Successfully oversaw the launch of an integrated customer self-service solution, ensuring seamless deployment and adoption.

Director, Reservation Solution Implementations

TravelClick
08.2006 - 09.2016
  • Company Overview: Leading provider of hotel software solutions
  • Managed a team of 35 employees in large-scale software implementation and training projects for more than 4,000 customers in North and South America for a leading provider of hotel software solutions, with total responsibility for all operations of the organization's Reservation Solutions Implementations Department
  • Lead a major migration from a server-based integration platform to a cloud-based integration for more than 250 client properties worldwide, with responsibility for assessing difficult cases for requirements and developing solutions to facilitate the client's migration
  • Directed all aspects of a $1.2MM implementation project for a 10-hotel group of casinos, including scoping out requirements and conducting a week of on-site training
  • Lead all projects relating to the Benchmark Hospitality account ($750,000 in annual revenue), including oversight of on-site integrations, and working with property management system vendors and hotel IT personnel to ensure optimal product functionality
  • Oversaw on-boarding for the Las Vegas Cosmopolitan Hotel ($600,000 in annual revenue), including pre-sale support, solution development, and post-sale training of 10 staff on a customized integration solution
  • Managed Property Management Systems integrations, including (but not limited to) Opera, RoomMaster, Agilisys and Maestro
  • Managed Revenue Management Systems integrations, including (but not limited to) IDeaS and Duetto
  • Leading provider of hotel software solutions

Skills

  • Change Management
  • Data analysis
  • Requirements gathering
  • Systems analysis
  • Business documentation
  • Project planning and development
  • Business Analysis
  • Customer Empathy
  • Agile Methodology
  • User Acceptance Testing
  • Scrum Methodology
  • User Story Creation

Certification

  • Project Management Professional (PMP) - Project Management Institute.

Timeline

Product Owner

Sertifi
03.2023 - 10.2024

Sr. Business System Analyst

Aspenware
05.2022 - 01.2023

Business System Analyst

Amadeus
02.2018 - 05.2022

Project Manager of Technologies

American Express Global Business Travel
09.2016 - 02.2018

Director, Reservation Solution Implementations

TravelClick
08.2006 - 09.2016

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Stephanie C Willms, PMP