STEPHANIE DACLISON
Snohomish,WA
Summary
Results driven healthcare executive with 20+ years of experience in successfully leading and growing healthcare organizations from early stage startups to large-scale operations. Seeking a challenging leadership role to leverage my expertise in strategic planning, operational excellence, and team development to drive innovation, improve patient outcomes and achieve sustainable growth in the healthcare industry. Collaborative with relentless work ethic.
Overview
22
22
years of professional experience
Work History
Chief Administrative Officer
Greater Good Health
09.2022 - Current
- Greater Good Health is venture-capital backed health services organization focused on helping organizations succeed in value-based care and improving primary care access by empowering nurse practitioners
- Contributes as key member of four-person executive team responsible for strategic decision making and guiding overall direction of organization
- Collaborates closely with fellow executives to analyze data, evaluate options, and make informed decisions to drive business growth and achieve organizational objectives
- Directs and provides guidance on daily issues escalated from vice president team across organization
- Develops and implements comprehensive communication strategies to disseminate information from CEO to front line fostering collaborative and transparent work environment, resulting in improved employee engagement and alignment with organizational goals
- Holds accountability for Technology Enablement, Human Resources, Communications and Organizational Development (Greater Good Health Institute):
- Technology Enablement is accountable for technology initiatives and implementations, ensuring smooth operation of systems, user experience, and driving innovation to support organizational goals including EMR and Care Management platforms, and GIGI, an internally branded electronic platform aimed at connecting the Nurse Practitioner community across markets
- Human Resource Operations, including talent acquisition, performance management, employee relations/leadership coaching, credentialing, compliance and employment law and regulation, resulting in reducing time to hire from 48 days to 31 days, NPS (employee experience) improved from 76 to 88 over 18 month time period.
- Greater Good Health Institute provided 380 hours of training/leadership development, launched three new programs in 2022, Clinical Leadership, Partnership and Mentorship, resulting in decreased clinician turnover from 46% to 20% over 18 month period
- Participated in two fundraise cycles; active with Board of Directors inclusive of investors like Optum Ventures, LRVHealth, and Health Velocity.
Senior Vice President
Greater Good Health
06.2021 - 09.2022
- Joined seed-stage company as employee #3 and built infrastructure to scale Nurse Practitioner-centric primary care model across United States
- Successfully stood up infrastructure and process in human resources, business development, technology, marketing, legal and compliance communications and public relations
- Served as department head in each of above areas until able to hire and assemble teams
- Prioritized and allocated valuable resources to effectively manage burn rate against capital received and needed to last between fundraising rounds
- As one of few leaders, ensured team was motivated, collaborative, and high-performing and facilitated professional development workshops and process improvement seminars
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills
- Networked with customers, prospects and partners focusing on potential client value prop and aligned products and services including DaVita, Humana, and Optum
Vice President
Optum Center For Digital Health
03.2018 - 06.2021
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees
- Led integration team in execution of Optum's Enterprise Strategy Puget Sound business plan that included eight cross-Optum initiatives to be deployed over multi-year period
- Accountable for portfolio aimed at seamlessly wiring together products and services across OptumHealth, OptumRx, and OptumBehavioral
- Designed management structure to ensure continued alignment between local executive team and Optum CEO
- Portfolio Included: Rx Clinical Integration, total cost of care / site of service , behavioral health access, and high risk care model with DSNP, High Risk Medicare Advantage patient populations
Vice President
Optum
01.2020 - 06.2021
- Led digital account management team accountable for execution of local digital strategy, piloting new capabilities including Optum Virtual Care Platform, Vivify Remote Patient Monitoring, TytoCare Home Kits and Home Labs
- Accountable for full implementation, and scale
- Led collaboration between Experience and Adoption, Clinical Solutions and Products, Technology, Marketing, Training, Customer Office within both Optum and United defining roadmaps based on market input and customer needs
- Co-Led Optum's Digital Response Team to achieve:
- Implementation of remote patient monitoring, scaled to six markets and 58,000 patients with chronic health conditions
- 10,000+ physicians virtual visit platforms (less than 1k physicians live pre-COVID) to achieve 1.3M video visits in year one
- Implementation of Optum Telemedicine Call and Support Center built to manage onboarding of 1,000 physicians per week onto video platforms
- Personalized trainings for 5 virtual visit platforms and app-based care management tools were accessed and viewed more than 5,000 times by Optum providers and teammates
- In six weeks, Optum Digital Nurse Monitoring Center was built to launch remote monitoring for COVID patients, Monitoring Center is now live across all US markets.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
Senior Director
DaVita Medical Group
01.2015 - 05.2018
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Prioritized and allocated valuable resources to effectively manage burn rate against capital received and needed to last between fundraising rounds
- Led innovation team of 20+ employees responsible to partner with business leaders to drive results in service of DaVita Medical Groups key priorities
- Partnered with market leadership to establish business operation processes and policies
- Portfolio included: Business Integration, Care Management, Patient Experience, Primary Care Model Redesign, EMR implementation
Strategy Consultant
Seattle Children's Hospital
07.2001 - 01.2015
- Held multiple positions across 15-year tenure, demonstrating adaptability and strong commitment to Seattle Children's mission and values
- Spearheaded and led successful implementation of Lean Management System, serving as executive coach for eight person executive team
- Provided leadership from conceptual design phase through opening of Building Hope, 330K sq ft hospital expansion which included care model redesign for inpatient, Oncology, CICU, NICU
- Researched, analyzed and solved marketing and strategy concerns through personalized approach with craniofacial, orthopedic and neonatal service lines.
- Clinical Pediatric Social Worker, Oncology Inpatient/Outpatient
Education
MBA -
Washington State University
Pullman, WA12.2023
Toyota Lean/Six Sigma Fellow -
Toyota
Aichi, Japan07.2013
Administrative Fellow -
Seattle Children's Hospital
Seattle12.2010
Bachelor of Science - Social Work
University of Hawaii At Manoa
Honolulu, HI2001
Skills
- Strategy Deployment
- Operational Efficiency
- Results Orientation
- Customer Experience
- Forecasting and Planning
- Leadership and People Development
- Employee Motivation and Performance
- Value based care
- Virtual/Digital Health
Timeline
Chief Administrative Officer
Greater Good Health
09.2022 - Current
Senior Vice President
Greater Good Health
06.2021 - 09.2022
Vice President
Optum
01.2020 - 06.2021
Vice President
Optum Center For Digital Health
03.2018 - 06.2021
Senior Director
DaVita Medical Group
01.2015 - 05.2018
Strategy Consultant
Seattle Children's Hospital
07.2001 - 01.2015
MBA -
Washington State University
Toyota Lean/Six Sigma Fellow -
Toyota
Administrative Fellow -
Seattle Children's Hospital
Bachelor of Science - Social Work
University of Hawaii At Manoa
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