Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Dalley

Ormond Beach

Summary

Dynamic Executive Administrative Assistant with a proven track record at Financial Services, excelling in office management and customer service. Recognized for implementing efficient expense reporting systems and fostering strong team collaboration. Adept at maintaining confidentiality while enhancing communication, ensuring high-quality support for both clients and colleagues.

Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.

Overview

22
22
years of professional experience

Work History

Executive Administrative Assistant

Financial Services
09.2010 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Wrote reports, executive summaries and newsletters.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Court Advocate

Women's Justice Center
09.1996 - 09.2010
  • Advocated for clients in court, ensuring their rights and needs were represented effectively.
  • Collaborated with legal teams to prepare case documentation and support strategies for hearings.
  • Educated clients on legal processes, enhancing understanding of court procedures and outcomes.
  • Mediated discussions between clients and legal representatives, promoting constructive communication and resolution.
  • Upheld strict confidentiality standards while handling sensitive client information and maintaining accurate records.
  • Facilitated educational workshops for community members on various legal topics, increasing awareness of available resources.

Intake Coordinator

Campobello C.D.R.C
01.2004 - 02.2010
  • Facilitated patient intake process, ensuring accurate data collection and compliance with healthcare regulations.
  • Coordinated communication between patients and medical staff to streamline appointment scheduling and follow-up care.
  • Implemented electronic health record (EHR) systems to enhance information accuracy and retrieval efficiency.
  • Trained new team members on intake procedures and software applications, fostering a collaborative work environment.
  • Developed standard operating procedures for intake processes, optimizing workflow and enhancing service delivery.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Completed intake assessment forms and filed clients' charts.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.

Education

Associate of Science - Business Administration

Ramapo College of New Jersey
Mahwah, NJ
05-1987

Skills

  • Expense reporting
  • Customer service
  • Office management
  • Information confidentiality

Timeline

Executive Administrative Assistant

Financial Services
09.2010 - 08.2018

Intake Coordinator

Campobello C.D.R.C
01.2004 - 02.2010

Court Advocate

Women's Justice Center
09.1996 - 09.2010

Associate of Science - Business Administration

Ramapo College of New Jersey

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